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About the Role
You will work in our emergency call center, acting as the first point of contact in emergency situations, primarily in road traffic. You will be responsible for receiving calls, as well as recording and documenting necessary information. You will liaise with police and fire departments, providing relevant data for rescue operations, and will support affected individuals until emergency services arrive.
Responsibilities
- Receive calls and record/document information.
- Liaise with police and fire departments.
- Provide relevant data for rescue operations.
- Support affected individuals until emergency services arrive.
Requirements
- Customer-oriented, empathetic, strong communication skills, and responsible.
- Independent, conscientious, structured, and service/solution-oriented.
- Enthusiasm for new technologies and customer service in the automotive sector.
- Quick comprehension and proficiency with information technology.
- Willingness to work 24/7 shifts.
- Native-level Czech language skills.
- Good English language skills.
Skills
- Customer service
- Automotive sector
- Information technology
- Czech (native)
- English (good)
Location
- Berlin
Work Type
- 24/7 shifts
About the Company
- Bosch Service Solutions Magdeburg GmbH is part of Bosch, a global company focused on improving quality of life through technology in areas like Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology.