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About the Role
Europcar is seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join their Western Sydney Airport team on a casual basis. This role involves greeting and assisting customers, processing rental agreements, promoting services, and achieving sales targets in a fast-paced environment.
Responsibilities
- Greet and assist customers in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
Requirements
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
Skills
- Sales
- Customer Service
- Communication
- Interpersonal Skills
- Computer Systems
- Technology
Location
- Western Sydney Airport
Work Type
- Casual
Experience Level
- Entry Level
Salary/Compensations
- Competitive hourly rate + casual loadings + uncapped incentives
Benefits
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Access same-day pay through our financial wellbeing partner
- Referral bonuses
- Exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
About the Company
- Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe.
- They aim to change the way people move by delivering simple, seamless, and innovative solutions that make mobility easy, enjoyable, and eco-friendly.
- They offer a wide range of car and van rental services for individuals and businesses, with a fleet of over 280,000 vehicles, including electric vehicles.
- Their brands include Europcar®, Goldcar®, Fox-Rent-A-Car®, and Euromobil®, along with the 'myEuropcar' platform for vehicle subscriptions.
- Customer satisfaction is central to their ambition, supported by over 9,000 employees across a network in more than 130 countries.
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards.