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About the Role
Lead the Roadside portfolio of initiatives, ensuring programs are prioritized, coordinated, and successfully delivered into frontline operations. Combine people leadership with hands-on program delivery to drive operational readiness, manage change impacts, and bring complex initiatives to life. This role influences strategic outcomes, leads a high-performing team, and shapes the future of Roadside services.
Responsibilities
- Lead Roadside's annual planning process, partnering with senior leaders to turn strategic priorities into a clear, prioritized and executable roadmap.
- Manage a portfolio of initiatives, ensuring effective prioritization, sequencing, dependency management and visibility of delivery impacts across the business.
- Align stakeholders across Operations, Digital, Technology and Finance to support investment decisions, business case development and successful delivery outcomes.
- Provide portfolio governance through reporting, risk management, decision-making forums and executive-level communications.
- Lead complex business initiatives from concept through to implementation, ensuring solutions are practical, customer-focused and operationally effective.
- Drive operational readiness activities, including testing, process readiness, stakeholder engagement and transition planning for new initiatives.
- Build strong relationships with cross-functional teams and subject matter experts to deliver successful change and business outcomes.
- Lead, coach and develop a small team, creating accountability, capability growth and a high-performance culture.
Requirements
- Experience leading portfolios, programs or large-scale business initiatives within complex operational environments.
- Strong strategic planning and prioritization skills, with the ability to balance competing demands and align stakeholders to business objectives.
- Proven people leadership experience, with a track record of developing teams and delivering results through others.
- Exceptional stakeholder engagement and communication skills, including the ability to influence and align senior leaders and cross-functional teams.
- Experience managing governance processes, reporting, risks and dependencies across multiple concurrent initiatives.
- Strong commercial and delivery acumen, with experience supporting business case development, investment planning and decision-making.
- The ability to assess change impacts, manage operational readiness and ensure successful implementation of business initiatives.
- Exposure to service operations, contact centres, operational readiness, change management or service delivery environments will be highly regarded.
- Successful applicants will be required to complete pre-employment checks.
Skills
- Strategic planning
- Prioritization
- Stakeholder engagement
- Communication
- Governance processes
- Risk management
- Dependency management
- Commercial acumen
- Delivery acumen
- Change management
- Operational readiness
Location
- Australia
Work Type
- Full-time
Experience Level
- Manager
Benefits
- Progressive flexibility, leave and well-being benefits
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts
- Discounts on a range of NRMA personal insurance products
- Opportunities to grow, progress or relocate career within the NRMA Group or different locations
About the Company
- One of Australia's most trusted brands and proudly member owned, with people and community at the heart of everything.
- The NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
- A career with NRMA means creating the future you want, while helping the NRMA Group to keep moving Australia forward.
Equal Opportunity
- We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
- We welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.