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About the Role
Open Door Family Medical Center is seeking a Dental Patient Service Representative to assist in the provision of dental services at its Saugerties, NY location. The center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam, and Ulster Counties.
Responsibilities
- Collect patient information, including insurance, copays, and contact details, for entry into eCW.
- Facilitate patient flow by notifying providers of arrivals, managing delays, and communicating with patients and staff.
- Respond courteously to inquiries from patients, prospective patients, and visitors.
- Provide patients with necessary forms, office policies, and legally required documents.
- Schedule appointments for new and recurring patients based on provider availability.
- Process payments from patients for uninsured services.
- Verify patient insurance eligibility.
- Call patients to remind them of upcoming appointments.
Requirements
- High School Diploma or equivalent required.
- Superior customer service skills and experience.
- Flexible and solutions-driven.
- Responsive and comfortable working in a fast-paced, high-accountability environment with different types of providers.
- Passionate about providing high-quality care to low-income, underserved residents and those lacking access to health care.
- Maintain patient confidentiality at all times.
- Engage in learning and continuous quality improvement.
- Outstanding verbal and written communication skills, with a culturally diverse patient and staff population.
Location
- Saugerties, NY
Work Type
- Full Time
Experience Level
- Entry
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $20.00 - $23.00 Hourly
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Flexible spending accounts
- 403(b)
- 401(k)
- Generous paid time off
- Onsite Wellness facilities
- Educational assistance
- Competitive salary
- Annual bonuses based on patient care
About the Company
- Open Door Family Medical Center is a pioneer Federally Qualified Health Center providing health care and wellness programs to individuals and families in need throughout Westchester, Putnam, and Ulster Counties.
- The center facilitates over 300,000 patient visits annually, serving nearly 60,000 individuals who might otherwise lack access.
- Open Door offers integrated services and a holistic approach to building healthier communities, with services including primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management.
- Founded in 1972, Open Door's mission is to build healthier communities through accessible, equitable, and culturally competent health care.
- The organization operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, along with School-Based Health Centers, a mobile dental van, and a dental practice in Saugerties, NY.
Equal Opportunity
- Open Door is an Equal Opportunity Employer.