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About the Role
As an Event Services Manager, you will oversee all aspects of event planning and execution, delivering memorable experiences that make the stay for every guest.
Responsibilities
- Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience.
- Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
- Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business.
- Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service.
- Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs.
- Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.
Requirements
- 6 months to a year of hotel experience in food and beverage.
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Experience Level
- 6 months to a year of hotel experience in food and beverage
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
- Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Free counseling and support through our Employee Assistance Program (EAP).
- Generous paid time off (PTO).
- A variety of health plans that keep you and your family covered.
- Retirement plans.
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We offer a suite of world-class brands and a company-wide commitment to providing the best stay for every guest, setting new standards for the future of travel.
- We support your career journey, whether you’re starting out or exploring something new.
- We don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.