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About the Role

This role serves as a strategic business partner with Fleet’s leadership team and functions as a change agent and subject matter expert in Employee Relations and a wide variety of workforce issues. This position functions strategically, providing consultation to supervisors, managers and executives, providing advanced analytics responsive to new and existing initiatives, and responding to complex demands in a rapidly changing environment while serving as a reviewer and support for other Fleet HR team members.

Responsibilities

Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support.
Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved.
Advises and influences management in making sound HR-related decisions.
Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.
Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.
Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.
Provides training to managers and supervisors on HR topics and procedures.
Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.
Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.
May provide leadership, work assignments, evaluation, training, and guidance to others.

Requirements

Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Knowledge and practices of HR program administration and management.
Knowledge of practices and methods of coaching and leading the work of others.
Knowledge of principles and applications of critical thinking and analysis.
Knowledge of customer service principles.
Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to develop and maintain knowledge in assigned specialized HR areas.
Ability to establish and maintain good working relationships with other City employees and the public.
Experience in a Human Resources role directly leading complex investigations into allegations of policy violation(s) and handling grievances.
Experience in a Human Resources role directly conducting formal investigations into allegations of discrimination, harassment, retaliation, and other policy violations.
Experience creating professional, well-drafted investigation plans and reports.
Experience in a Human Resources role directly handling Employee Relations matters as related to ADA, Leave Management, Workers Compensation, Employment, Workers Compensation and complex workplace issues.
Experience advising management on the progressive disciplinary process, including investigating policy violations, preparing documentation, making recommendations and preparing disciplinary actions.
Experience working as a strategic business partner in Employee Relations, ADA, Leave Management, Workers Compensation at all levels of an organization and developing effective relationships with managers, supervisors, and other HR Partners to identify and address employee relations issues.
Ability to travel to more than one work location.

Skills

HR programmatic analysis
HR programmatic implementation
HR programmatic administration
Operational oversight
HR advice
Analytical support
Complex HR issue resolution
HR program and process solutions
Management advising
Subject matter expertise in HR
Guidance on regulations, programs, policies, and procedures
Interpretation of systems, policies, procedures, strategies, process workflows, and regulations
Compliance monitoring
HR problem identification, analysis, and recommendation
Morale indicator analysis
Personnel measurement analysis
Survey analysis
Turnover analysis
Grievance analysis
Corrective action program recommendation
Manager and supervisor training on HR topics
Data and information research, gathering, analysis, and evaluation
Program trend monitoring
Program-related data quality checks
Management reporting development
Decision support
Policy development support
System data monitoring
File monitoring
Record monitoring
Reporting monitoring
Program data file transmission
Information tracking system development
Information tracking system monitoring
Information tracking system implementation
Coaching
Leading work of others
Critical thinking
Analysis
Customer service
HR program/process documentation maintenance
HR program/process data maintenance
HR program/process schedules maintenance
HR program/process records maintenance
HR program/process files maintenance
Oral communication
Written communication
Handling multiple tasks
Prioritization
Computer use
Related software use
Data analysis
Problem solving
Planning
Organizing
Coordinating deadlines
Prioritizing work demands
Assigning work
Monitoring work performed
Handling hostility
Handling conflict
Handling uncertain situations
Working with frequent interruptions
Working with changes in priorities
Training others
Developing knowledge in specialized HR areas
Maintaining knowledge in specialized HR areas
Establishing good working relationships
Maintaining good working relationships
Employee Relations
ADA
Leave Management
Workers Compensation
Progressive disciplinary process advising
Investigation plan creation
Investigation report creation
Employee Relations strategic business partnership
Developing effective relationships with managers
Developing effective relationships with supervisors
Developing effective relationships with HR Partners

Location

1190 Hargrave St., Austin, Texas

Work Type

Full-time
Hybrid

Experience Level

Senior
4 years of HR experience
1 additional year of experience may substitute for education up to a maximum of four years

Education Level

Graduation with a Bachelor’s degree from an accredited college or university in related field

Salary/Compensations

$72,220 - $94,790

Benefits

Generous leave
Work-life balance programs
Extensive benefits
City of Austin Employees' Retirement System
Access to public transit
Bike-friendly infrastructure
Wellness programs
On-site fitness centers
Mental health support
Professional development opportunities
Leadership opportunities

About the Company

At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,800 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water — we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.