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About the Role

The Fleet Service Center Supervisor oversees the service center workflow, including work assignments, direct supervision of employees, guidance and leadership to staff, and collaboration with customer departments and external vendors. This position is designated as an Essential Employee, crucial for maintaining public health, safety, and essential operations during city-designated emergencies.

Responsibilities

Supervises the work activities and assignments of technicians performing maintenance and repairs on city vehicles and equipment.
Prioritizes maintenance and repair needs, monitors work progress, approves parts orders, and evaluates the quality of completed work.
Assists with vehicle diagnostics and ensures correct repair diagnoses.
Interacts with customers regarding vehicle status, responds to complaints, and handles service calls.
Interprets and enforces City and Fleet policies and procedures.
Opens, researches, reviews, and closes work orders, including parts and labor charges.
Monitors vehicle down reports and complies with Fleet operational policies.
Manages the Labor Reconciliation Report and other Fleet Services requirements.
Assists with budget development and inventory counts as required.
Performs full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Requirements

Five (5) years of direct work experience in the maintenance and repair of complex mechanical equipment.
Two (2) years in a supervisory or lead capacity.
Combination of equivalent experience and education may substitute for minimum qualifications.
Must obtain an appropriate Commercial Driver's License (CDL) within ninety (90) days of employment if required.
Must possess required knowledge, skills, abilities, and experience to perform essential functions.
Knowledge of fleet operations, including quality control, job standards, work order processing, pricing, labor hours, and equipment/materials.
Knowledge of Federal, State, and Local laws.
Knowledge of city practice, policy, and procedures.
Knowledge of safety practices and procedures.
Knowledge of supervisory and managerial techniques and principles.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions.
External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite; cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Skills

Oral and written communication
Using computers and related software
Planning and organizing
Strong hydraulic, electrical, and diagnostic troubleshooting skills
Leadership
Accountability

Location

Austin, Texas

Work Type

Overnight shift
Evening hours
Weekends
Holidays

Experience Level

5 years of direct work experience involving the maintenance and repair of complex mechanical equipment
2 years in a supervisory or lead capacity

Education Level

Verification of education (high school graduation or GED, undergraduate and/or graduate degrees) is required.
Proof of education from an accredited organization or institution must be provided.
Proof of professional licenses or certifications must be provided.

Salary/Compensations

$34.67 - $45.51

Benefits

Medical
Paid leave time
Retirement plan
Training opportunities

About the Company

At the Austin Fleet Mobility Department, we manage more than 7,800 vehicles across 25 departments, supporting essential services like Fire, Police, EMS, Austin Energy, and Austin Water.
We focus on innovation, sustainability, and efficiency to keep the city moving forward.
At the City of Austin, we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
Our guiding principles are Empathy, Ethics, Excellence, Engagement, and Equity.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
The City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.