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About the Role

The Business Process Consultant will evaluate, optimize, and redesign operational workflows across key economic development initiatives. This role focuses on creating and translating public policy into actionable operational frameworks, streamlining business support services, and creating structured mechanisms for community engagement. The ideal candidate blends creativity, strategic management and expertise with a deep understanding of local government operations, economic development policy, and community stakeholder dynamics.

Responsibilities

Provides project support to Department Directors and the Department Executive Team.
Provides consulting services to process leaders and team leaders.
Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.
Leads multiple process improvement teams.
Develops project work plans, project management and periodic assessment.
Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
Identifies, collects, and researches to complete data analysis.
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
Develops and improves models and methodologies for the department.
Reviews and critiques the work of functional team staff.
Communicates project and program information to all levels of the organization.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Translates economic policies and regulations into practical, compliant operational processes while providing policy guidance to city leadership.
Optimizes economic development operations by assessing current programs, addressing workflow gaps, and establishing standardized procedures and performance systems.
Improves small business support services by auditing and streamlining permitting, licensing, and grant processes, and creating metrics to track outcomes.
Leads community engagement by designing inclusive feedback systems, facilitating stakeholder sessions, and integrating public input into program and policy updates.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Proven experience supporting policy development by creating multi-phase implementation roadmaps that translate broad policy directives into concrete departmental projects.
Demonstrated ability to manage relationships across diverse groups, including business owners, community advocates, and government leaders.
Experience facilitating stakeholder workshops, focus groups, and public listening sessions to ensure community needs inform program design.
Experience evaluating economic development programs and workflows to identify bottlenecks, redundancies, and gaps.
Thrives in a fast-paced environment with shifting priorities.
Is an effective presenter, comfortable engaging high‑level officials and large community audiences.
Communicates complex information through clear, persuasive technical writing.
Must detail on the application all previous employment that you wish to be considered as part of your qualifications.
A detailed, complete employment application is required.
A résumé is required, but will not substitute for a complete employment application.
A cover letter is also required.
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Skills

Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
Knowledge of performance measures.
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
Skill in providing internal consulting services.
Skill in project management methods.
Skill in negotiation of projects and program initiatives.
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
Ability to look at situations systematically.
Ability to work independently and with teams.
Ability to understand, interpret and apply detailed and complex information.
Ability to manage implementation of recommendations.

Location

City Hall

Work Type

Telework opportunities may be available.

Experience Level

Three (3) years experience related to the job.

Education Level

Graduation with a Bachelors degree from an accredited college or university with major coursework in a field related to the job.

Salary/Compensations

$75,950.00 - 95,700.00 annually

Benefits

Low-cost medical, dental, vision.
Paid leave time.
Highly competitive retirement plan.
Training opportunities.
Generous leave.
Work-life balance programs.
Extensive benefits.
City of Austin Employees' Retirement System.
Access to public transit and bike-friendly infrastructure.
Wellness programs, on-site fitness centers, and mental health support.
Professional development and leadership opportunities.

About the Company

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.