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About the Role
The role is responsible for the strategic management and overall success of technology platforms within NSW Police Force, focusing on overseeing the platform lifecycle from planning and design to operations and continuous improvement. This position acts as the key link between business stakeholders and delivery teams, ensuring product direction aligns with organizational objectives.
Responsibilities
- Owns and manages the product vision, roadmap and backlog for critical applications, platforms or digital services.
- Engages with stakeholders across operational, corporate and technology domains to understand business needs and translate them into prioritised product outcomes.
- Defines and communicates product goals, priorities and success measures aligned with organisational objectives.
- Works collaboratively with delivery teams, architects, developers, business analysts and vendors to guide solution development and delivery.
- Balances customer needs, operational requirements, technical dependencies, risk considerations and available resources when determining priorities.
- Leads product planning activities, including roadmap development, release planning and backlog refinement.
- Evaluates opportunities for service improvement, modernisation and innovation to maximise value delivered to users and the organisation.
- Ensures product decisions are informed by data, customer insights, performance metrics and business outcomes.
- Supports governance, risk and compliance activities associated with highly sensitive operational and organisational information.
- Monitors product performance, adoption and customer satisfaction to identify improvement opportunities.
- Facilitates collaboration between business and technical stakeholders to achieve shared outcomes and manage competing priorities.
- Contributes to strategic planning and long-term product direction to ensure platforms remain fit for purpose and aligned with future organisational needs.
- Promotes agile and customer-centred ways of working across multidisciplinary teams.
- Supports change adoption by maintaining engagement with customers throughout the product lifecycle.
Requirements
- Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
- Successful candidate will be required to undergo a rigorous National Police (criminal history) Check.
- Successful candidate will be required to obtain and maintain a Security Clearance as determined by the NSW Police Force.
Skills
- Product ownership
- Stakeholder engagement
- Prioritisation
- Agile methodologies
- Customer-centred ways of working
Location
- Parramatta
- Sydney Olympic Park
Work Type
- Temporary Full-Time
Salary/Compensations
- competitive salary
Benefits
- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Free annual influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- Convenient location for public transport and to shops etc
- In-house gym facilities
About the Company
- The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
Equal Opportunity
- At the NSW Police Force, we are proud to be an employer of a diverse range of people.
- We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
- We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
- If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
- If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
- If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au