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About the Role
As an IT Business Analyst, you will act as a key link between business stakeholders and IT teams, helping translate business needs into innovative technology solutions. You will identify opportunities to improve processes, analyse business requirements, support project delivery, and ensure successful implementation of systems and business improvements that create measurable value. This role is ideal for a proactive and commercially minded Business Analyst who enjoys solving complex business challenges and driving continuous improvement.
Responsibilities
- Build strong relationships with business stakeholders and IT teams to align technology solutions with business objectives.
- Identify opportunities to improve business processes through technology and automation.
- Support business risk management, compliance, and audit remediation initiatives.
- Assist in defining and delivering strategic and tactical technology objectives.
- Gather, analyse, and document business requirements and functional specifications.
- Conduct workshops, stakeholder interviews, and discovery sessions.
- Map current and future-state business processes and workflows.
- Analyse critical business data flows, systems, and operational requirements.
- Translate business capabilities into detailed functional requirements.
- Partner with technical teams to design, test, and implement business solutions.
- Support user acceptance testing (UAT) and solution deployment activities.
- Contribute to change management, communication, and training initiatives.
- Maintain solution documentation and relevant system information within ServiceNow and CMDB environments.
- Support business continuity and disaster recovery activities.
- Ensure adherence to IT governance processes and best practices.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.
- Minimum 7 years' experience in Business Analysis, Systems Analysis, or similar roles.
- Proven ability to gather requirements and translate complex business needs into practical technology solutions.
- Strong business process mapping, documentation, and stakeholder management skills.
- Experience working with ERP platforms and business processes (essential), including systems such as: Pronto, iScala, Epicor.
- Experience using SQL and data analysis tools.
- Experience delivering projects in Agile and/or hybrid delivery environments.
- Strong understanding of project delivery methodologies.
- Exceptional communication, facilitation, and problem-solving skills.
- Full Australian working rights
- Valid Australian driver's licence
- Ability to successfully complete a pre-employment medical assessment
- Satisfactory criminal history check
- Drug and alcohol screening clearance
Skills
- Business Analysis
- Systems Analysis
- Business process mapping
- Documentation
- Stakeholder management
- ERP platforms
- Pronto
- iScala
- Epicor
- SQL
- Data analysis
- Agile
- Hybrid delivery environments
- Project delivery methodologies
- Communication
- Facilitation
- Problem-solving
- Business Intelligence
- Power BI
- Cognos
Location
- Sydney
Work Type
- Full-time
Experience Level
- Minimum 7 years' experience
Education Level
- Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline.
- CBAP, PMP, or other relevant Business Analysis or Project Management certifications (Desirable)
About the Company
- Johnson Controls is transforming the way buildings and businesses operate.
- A global leader in smart, healthy, and sustainable solutions.
- Helps organisations improve efficiency, enhance safety, optimise energy consumption, and reduce environmental impact across industries including healthcare, education, infrastructure, commercial real estate, manufacturing, and government.
- More than 140 years of innovation and a presence in over 150 countries.
- Combines world-class technology with deep industry expertise to create smarter, safer, and more connected environments.