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About the Role
Provide first-line support for Coupa and procurement-related activities, assisting stakeholders with supplier, contract, sourcing, and payment inquiries. This role focuses on timely resolution of support requests, processing supplier changes, and maintaining support channels for a positive user experience.
Responsibilities
- Provide first-line support for Coupa and procurement-related activities.
- Help stakeholders resolve supplier, contract, sourcing, and payment queries.
- Action Coupa support requests through JIRA in a timely manner.
- Review and process supplier setup and change requests.
- Maintain support channels to ensure a positive user experience.
- Investigate issues and collaborate with stakeholders to identify solutions.
- Coordinate regression testing for major system releases.
- Perform periodic risk and control activities.
Requirements
- Experience with procurement systems is essential.
- Demonstrated problem-solving skills, including the ability to investigate issues, ask clarifying questions, identify root causes, and determine appropriate next steps.
- A curious and proactive learning mindset.
- Ability to learn new systems quickly and work across multiple tools.
- Ability to seek guidance when dealing with unfamiliar situations.
- Strong collaboration and communication skills.
- Customer-focused approach.
- Positive attitude.
- Ability to work effectively within a team and with diverse stakeholders.
- Strong customer service and stakeholder support experience.
- Ability to confidently manage and resolve business queries in a service desk or support environment.
Skills
- Coupa support
- Procurement systems
- Ariba
- Zycus
- Problem-solving
- Customer service
- Collaboration
- Communication
- Stakeholder management
Location
- Sydney
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Associate
Benefits
- Special offers on banking products
- Discounts from top brands
- Generous employee-only mortgage rates
- Flexible work arrangements
- Variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Opportunities to give back to the Community through volunteering initiatives
About the Company
- Westpac is focused on becoming the #1 banking partner for customers.
- Committed to making Westpac the best place to work.
Equal Opportunity
- Westpac fosters a supportive and inclusive community.
- Welcomes everyone regardless of age, gender, background, or abilities.
- Provides additional support for veterans, Indigenous Australians, and the neurodiverse community.
- Offers adjustments during the recruitment process for individuals with disabilities or accessibility requirements.