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About the Role
Capgemini is seeking a Banking clients Delivery Lead in Tokyo, Japan, to facilitate project delivery, meet contractual obligations, and exceed client expectations within Capgemini's Banking Practice.
Responsibilities
- Monitor project progress, quality, financials, customer satisfaction, risks, and issues, taking proactive actions with project managers and stakeholders.
- Educate and influence project managers, team members, and clients to ensure successful project delivery.
- Provide technical, business, or management advice to project members.
- Suggest and negotiate change requests, contractual changes, resource allocations, and scope changes.
- Maintain and expand communication and relationships with client stakeholders.
- Promote new project proposals and solutions, facilitating communication between offshore teams and clients.
- Explore potential business opportunities within client organizations and promote senior executive relationships.
- Establish and follow up on account plans to expand business within Banking and other practices.
- Coordinate and promote common strategies and account plans with other regions, exchanging information with practice and sales members.
- Monitor and capture Head Office strategies to assist other regions in securing global mandates.
- Report account and project status to Delivery Executive and CG Japan management, proposing ideas for delivery and business expansion.
Requirements
- Minimum of 10 years of experience in system development/implementation program leadership within the Banking sector.
- Understanding and experience in various banking business processes, products, operations, organizations, and regulations.
- Experience creating constructive solutions by effectively coordinating global SMEs and stakeholders within given constraints.
- Experience working in a global team, particularly with offshore development engagements.
Skills
- Excellent interpersonal skills for stakeholder management and client cultivation.
- Excellent communication skills in both Japanese and English.
- Fluent in English and Japanese (JLPT N1 or above preferred).
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- 10+ years
About the Company
- Capgemini is a global leader in consulting, digital transformation, technology, and engineering services.