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About the Role
Lead a team, grow a territory, and build your career with Century Garage Door Repair Service. This role involves building and leading operations, with a focus on team development, sales, and business growth.
Responsibilities
- Lead garage door service and installation teams to ensure quality, safety, efficiency, and customer satisfaction.
- Oversee daily territory operations, including sales, scheduling, dispatch coordination, inventory, and fleet readiness.
- Coach technicians on in-home sales, identifying customer needs, presenting service options, and recommending appropriate repairs and upgrades.
- Monitor sales goals, close rates, job profitability, team productivity, and customer satisfaction.
- Partner with HR to interview, hire, onboard, and evaluate team members.
- Provide ongoing coaching to strengthen team performance, accountability, and customer service.
- Learn garage door products, repair procedures, and installation processes through hands-on field training.
- Oversee parts, tools, and equipment to keep technicians prepared for each job.
- Resolve customer concerns and coordinate timely responses to service issues.
- Collaborate with leadership on performance reports, business goals, and territory growth.
- Promote safe work practices and compliance with applicable requirements and company policies.
- Travel throughout the assigned territory and support scheduling needs, including weekends as needed.
Requirements
- At least 2 years of management or supervisory experience, including leading and coaching a team.
- Strong leadership, communication, organization, and problem-solving skills.
- A sales-driven mindset and the ability to motivate a team to achieve results.
- A hands-on approach and willingness to learn garage door service and installation.
- A commitment to accountability, quality workmanship, and customer satisfaction.
- Garage door repair or installation experience is preferred.
- Home improvement or in-home sales experience is preferred.
- Experience managing technicians, installers, or field service teams is preferred.
- Branch, territory, or home services management experience is preferred.
- Experience with scheduling, inventory management, or daily operations is preferred.
Skills
- Leadership
- Team Development
- Sales
- Business Growth
- Communication
- Organization
- Problem-solving
- Customer Service
- Scheduling
- Dispatch Coordination
- Inventory Management
- Fleet Management
- Sales Coaching
- Performance Monitoring
- Hiring
- Onboarding
- Performance Evaluation
- Accountability
- Quality Workmanship
- Safety Compliance
Location
- Rochester, Serving Maine & New Hampshire
Work Type
- Full-time
Experience Level
- 2+ years of management or supervisory experience
Salary/Compensations
- $80,000–$120,000 +per year in total earning potential
Benefits
- Company car
- Health insurance
- Paid time off
- Training & development
- Paid Holidays
- Employee Referral Bonus Program
About the Company
- Century Garage Door Repair Service is seeking a motivated, hands-on State Manager to help build and lead our Nebraska operations.
Equal Opportunity
- Century Garage Door Repair Service is an equal opportunity employer.