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About the Role
We are seeking a dedicated individual to support sales activities and CRM system management, aiming to improve operational efficiency and sales productivity within DHL Global Forwarding Japan. This role offers the opportunity to contribute to the overall productivity of the organization by supporting sales activities from both data and system perspectives. You will gain a wide range of practical experience in CRM operation, data analysis, and KPI/incentive calculation, working closely with the sales field to identify issues and propose/implement improvements.
Responsibilities
- Back up sales activities and CRM system operation management.
- Provide user training and support for sales activities and CRM systems.
- Aggregate and manage sales data.
- Create regular and irregular reports on prospective deals and performance based on sales activity data, and support data analysis.
- Aggregate KPIs for sales staff.
- Aggregate data related to sales incentive bonuses.
- Support customers with estimates and CRM system changes/improvements.
- Create procedure manuals and operation manuals for deals.
- Provide back-office support for sales (estimate creation, reports, etc.).
Requirements
- 3+ years of practical experience in sales support, sales planning, Sales Operations, CRM operation management, or business improvement.
- Experience using and operating CRM systems such as Salesforce.
- Experience in data aggregation and analysis using Excel.
- Experience in creating KPI reports and management documents.
- Proficiency in Office suite software (Excel: Pivot Tables, Vlookup/Xlookup, IF functions, etc.; PowerPoint: document creation).
Skills
- Sales Support
- Sales Planning
- Sales Operations
- CRM Operation Management
- Business Improvement
- Salesforce
- Excel (Pivot Tables, Vlookup/Xlookup, IF functions)
- PowerPoint
- Data Analysis
- KPI Reporting
- Report Creation
Location
- Tokyo, Japan
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years
Education Level
- TOEIC 600
- JLPT N1 or equivalent business Japanese proficiency
Salary/Compensations
- Shunin: Base salary JPY 4,600,000 - 5,800,000 (approx. JPY 5,000,000 - 6,170,000 including 100% incentive achievement). Overtime allowance paid separately.
- Kacho: Base salary JPY 6,300,000 - 6,800,000 (approx. JPY 7,100,000 - 7,630,000 including 100% incentive achievement). No overtime allowance paid as management supervisor.
- Monthly salary is divided by 16 for base salary. 4 months of the annual salary outside of the monthly salary are paid as seasonal bonuses in summer and winter, 2 months each.
Benefits
- Complete two-day weekend system (Saturday and Sunday)
- National holidays
- Year-end and New Year holidays
About the Company
- DHL is a company within the Deutsche Post DHL Group, offering diverse logistics solutions.
- DHL Global Forwarding, a specialist in inter-company commercial cargo transport, operates over 900 locations in more than 190 countries and regions, with approximately 31,500 experienced experts supporting customers worldwide.
- We rank second globally in air freight handling and third globally in ocean freight handling.