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About the Role
Make money and a difference! This role offers a base salary, a consistent schedule for excellent work-life balance, and an extensive training program on hair loss solutions. New management believes in the power of hair to make people feel happy, secure, and confident. HairClub offers tailored solutions for all hair types and stages of hair loss. Interact with clients to create a welcoming environment and facilitate scheduling. If you are energetic, dynamic, and compassionate, this job is for you! You will get to know clients and help them through their hair loss journey, making a real difference in their lives.
Responsibilities
- Greets all clients & visitors promptly with a smile, portrays a positive attitude, and assists with all reasonable requests.
- Answers incoming calls promptly and professionally, provides accurate and appropriate information, and directs calls to other staff members while minimizing impact on present clients.
- Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders.
- Actively manages scheduling activities including advance booking, wait times, optimizing schedules, service accuracy, ticket accuracy, and appointment confirmations.
- Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
- Perform other reasonable duties as assigned.
Requirements
- At least one (1) year previous high-paced guest service experience.
- Point of sale system or other business software experience.
- Communicate professionally and timely with all persons in the Company.
- Utilize superior organizational and time management skills.
- Able to work under time constraints and pressure.
- Work independently and self-motivated.
- Professional image.
Work Type
- full-time
Experience Level
- 1 year
Salary/Compensations
- base salary
Benefits
- Paid vacation days, paid holidays, and personal days starting the day you are hired!
- Comprehensive health benefits (medical, dental, life insurance and more).
- A 401(k)-retirement savings plan with company match after one year!
- Tuition reimbursement after one year!
- Company-paid training when you are hired and throughout your career with HairClub.
About the Company
- HairClub offers an array of hair loss treatments for all hair types and stages of hair loss.
- Our solutions are tailored to perfectly meet the needs of our clients.
- It’s fun to help people feel good about themselves.
- User-friendly electronic salon scheduling software to schedule appointments seamlessly and keep you organized.
Equal Opportunity
- HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone.
- We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.
- HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.