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About the Role
You will be responsible for and lead the development and operation of customer communication tools such as email, forms, LINE, and CRM from the business side, as a member of the operations department responsible for contract management, not the IT department. You will lead the formulation of business requirements for new product and service introductions through discussions with relevant departments and finalize development details with the IT department and external vendors. You will also test developed systems to ensure they meet business requirements. Beyond projects, you will analyze issues, plan, propose solutions, and lead improvement activities by coordinating with stakeholders including IT and business departments.
Responsibilities
- Lead the development and operation of customer communication tools (email, forms, LINE, CRM) from the business side.
- Formulate business requirements for new product and service introductions through discussions with relevant departments (contact center, product, sales, etc.).
- Finalize development details with the IT department and external vendors.
- Test developed systems to ensure they meet business requirements.
- Analyze issues, plan, propose solutions, and lead improvement activities by coordinating with stakeholders.
Requirements
- 3+ years of experience in system development at a system company or consultancy, or in requirements definition and testing within a business department.
- Ability to quickly understand and learn new tools and solve problems through self-study.
- Ability to face challenges positively, analyze and plan from multiple perspectives, and lead a team.
- Effective communication skills with stakeholders.
- Proficiency in creating documents using Word, Excel, and PowerPoint.
- Skills in data checking and creation using functions.
Skills
- System development
- Requirements definition
- Testing
- Problem-solving
- Communication
- Data analysis
- Planning
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data checking
Location
- Shirokanedai Office
- Relocation to company-determined work locations may be ordered.
Work Type
- Full-time
- Flex-time available
Experience Level
- 3+ years
Salary/Compensations
- Commensurate with current annual salary, ability, and experience, as per company regulations.
About the Company
- AXA General Insurance was established as a Japanese subsidiary in 1998 through a 100% investment by the AXA Group.
- Began full-scale sales of "AXA Direct Comprehensive Automobile Insurance" in April 1999.
- AXA Holdings Japan Co., Ltd. was established in April 2019, and general insurance operations are conducted as its subsidiary.
- Strives to provide products and services that meet customer needs by utilizing data science and establishing systems that link customer feedback to product and service improvements.