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About the Role
The role is critical in controlling the operations of GPS Operation Payment Services by ensuring efficient and secure processing and improving systems efficiency and profitability on an ongoing basis.
Responsibilities
- Ensure operational risk is managed appropriately
- Ensure smooth and effective payment operation
- Improve work efficiency and safeguard the bank from potential loss
- Contribute to the profitability of the Bank
- Provide information and recommendations to the management
- Develops staff potential and raise the bar of their skills
- Provide GSC in China with the necessary information for daily operation
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
- Understand the life cycle of all transactions through Zengin, BOJnet, SWIFT etc.
- Provide business work-around solutions for system failures.
- Lead onshore and offshore teams to deliver high quality and error-free services while complying with regulations.
- Build relationships with internal and external counterparties like other departments, local banks, overseas banks and regulators.
- Support system enhancements and automations by joining UAT testing.
- Proactively manage operation cost through process re-engineering, migration, and automation.
- Implement adequate controls to mitigate operational risks.
Requirements
- Familiarity with sufficient knowledge about payment-related transactions and their relevant regulations
- Above average knowledge of bank payments and reporting regulations
- Experience in working within operations departments of a banking entity industry
- Experience of communication with Japanese local banks
- Ability to work and deliver under pressure with critical cut-off times
- Outstanding written and verbal communication skills, including ability to work, influence and negotiate with relevant stakeholders
- Above average interpersonal skills; ability to work, influence and negotiate with business and other stakeholders
- Driven, results-oriented and good analytical thinking
Skills
- Business Level – Japanese
- Conversational – English
About the Company
- Payment Services provides backbone support to the bank business functions primarily for CIB, MSS, GPS and GTS.