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About the Role
Own the post-sale relationship and outcomes for a book of roughly 9 to 15 enterprise accounts, from kickoff through renewal. Lead onboarding, translate findings into remediation plans, lead recurring posture reviews, advise on backup policy design, build compliance evidence packages, own quarterly business reviews, produce executive-facing deliverables, own adoption, own escalations, maintain a live risk register, identify expansion signals, represent customers to Product and R&D, and mentor newer Technical Account Managers.
Responsibilities
- Own the post-sale relationship and outcomes for a book of roughly 9 to 15 enterprise accounts, from kickoff through renewal
- Lead onboarding: confirm success criteria in writing, drive the implementation plan, coordinate agentless connection of cloud accounts, IaC repositories, and backup platforms, and validate business application mapping, criticality tiering, and RTO and RPO targets with the customer
- Translate Balens findings into prioritized, customer-specific remediation plans tied to business impact, engineering effort, and risk retired, so customers can fund and execute the work
- Lead recurring posture reviews covering resilience score movement, infrastructure drift, backup coverage gaps, immutability violations, and unhealthy restore points
- Advise on backup policy design, retention and immutability configuration, cross-region and cross-account isolation, and validated clean recovery paths
- Build control-level compliance evidence packages for internal audit, external auditors, and regulators across frameworks including DORA, NIS2, SOX, SOC 2, ISO 27001, and NIST
- Own the quarterly business review with executive sponsors: outcomes achieved, posture trend, risk retired, roadmap, and the ask
- Produce executive-facing deliverables including resilience posture assessments and cost-of-remediation analyses, written for a senior audience and verified against real data
- Own adoption for your accounts: active users, adoption breadth beyond the original champion, feature adoption, and resource consumption against contracted entitlement, and intervene before decay becomes a renewal problem
- Own escalations end to end: triage, route to Support, Solutions Engineering, or R&D, communicate on a committed cadence, and confirm resolution with the customer, including during severity-one events
- Maintain a live risk register and renewal readiness assessment for every account, and raise churn risk early and in writing with a mitigation plan attached
- Identify expansion signals and hand them to the Account Executive with the technical justification already built
- Represent your customers to Product and R&D with evidence-backed demand rather than one-off asks, and close the loop with customers when something ships
- Mentor newer Technical Account Managers, review their customer-facing work as needed, and contribute improvements back to the team's playbooks and templates
- Maintain accurate systems of record in Salesforce and the CS toolchain, and report honestly on the state of the book
Requirements
- 7+ years in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sale technical delivery, with at least 3 years owning enterprise accounts directly
- Deep working knowledge of at least one major cloud provider (AWS, Azure, or GCP), including compute, storage, identity, and networking fundamentals
- Familiarity with backup and disaster recovery: backup policies, retention, immutability and WORM, replication, snapshot and restore point hygiene, and RTO and RPO planning
- Working understanding of infrastructure as code (Terraform, CloudFormation, or similar) and how infrastructure drift happens in practice
- Practical exposure to at least one security or compliance framework, such as DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST CSF and 800-53
- Comfortable working with APIs and structured data to answer your own questions: reading and querying an API, working with JSON, and building analyses in spreadsheets without waiting on someone else
- Demonstrated ownership of retention outcomes in a post-sale role, including renewal risk management and expansion identification
- Excellent written and verbal communication, with executive-facing deliverables you personally built
- Experience at an early-stage or high-growth startup, or clear comfort operating without established process
- Four years of college-level courses in a technical field or equivalent practical experience
- Open to up to 20% travel for on-site business reviews and workshops
- Experience at a cyber resilience, backup and recovery, data protection, CSPM, or observability vendor
- Direct experience with enterprise backup platforms such as Veeam, Rubrik, Cohesity, Commvault, or native cloud backup services
- Prior hands-on experience as a cloud, infrastructure, SRE, or security engineer earlier in your career
- Experience working with agentic AI tooling or MCP-based integrations in a customer-facing context
Skills
- Technical Account Management
- Customer Success Engineering
- Technical Consulting
- Solutions Architecture
- Post-sale technical delivery
- Enterprise account ownership
- Cloud provider knowledge (AWS, Azure, GCP)
- Backup and disaster recovery
- Infrastructure as Code (Terraform, CloudFormation)
- Security and compliance frameworks (DORA, NIS2, SOX, SOC 2, ISO 27001, NIST CSF)
- API usage
- JSON data handling
- Spreadsheet analysis
- Retention management
- Expansion identification
- Written communication
- Verbal communication
- Startup environment adaptability
- Cyber resilience
- Data protection
- CSPM
- Observability
- Enterprise backup platforms (Veeam, Rubrik, Cohesity, Commvault)
- Cloud engineering
- Infrastructure engineering
- SRE
- Security engineering
- Agentic AI tooling
- MCP-based integrations
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- Senior
- 7+ years experience
- 3+ years enterprise account ownership
Education Level
- Four years of college-level courses in a technical field or equivalent practical experience
Benefits
- Competitive medical, dental, and vision insurance
- $350 work-from-home stipend
- Work alongside smart, supportive, and collaborative co-workers
About the Company
- Gambit is the AI-native resilience platform that ensures digital continuity never expires.
- It unifies governance across cloud, backups, security tools, and IaC; mapping applications, identifying gaps, and validating recovery paths in real time.
- Gambit turns resilience assumptions into business certainty before an incident ever occurs.
- At Gambit, we believe great work starts with great people — and we’re building a team of smart, driven, genuinely great co-workers who enjoy doing big things together.
Equal Opportunity
- Gambit Security is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.