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About the Role

As a Staff Technical Account Manager, you will own our most strategic and most technically complex accounts, running the relationship from kickoff through renewal. You will lead onboarding, map business applications, translate findings into remediation plans, conduct quarterly business reviews with CISOs and infrastructure leaders, build auditor evidence packages, and own escalations. This role requires technical depth at the intersection of cyber resilience, cloud infrastructure, backup and disaster recovery, and regulatory compliance.

Responsibilities

Own the post-sale relationship and outcomes for a small book of the most strategic enterprise accounts, from kickoff through renewal
Lead onboarding: define success criteria in writing, drive the implementation plan, coordinate agentless connection of cloud accounts, IaC repositories, and backup platforms, and validate business application mapping, criticality tiering, and RTO and RPO targets with the customer
Interpret and translate Balens findings into prioritized, customer-specific remediation plans tied to business impact, engineering effort, cloud cost, and risk retired, so that customers can fund and execute the work
Lead recurring posture reviews covering resilience score movement, infrastructure drift, backup coverage gaps, immutability violations, and unhealthy restore points
Advise on backup policy design, retention and immutability configuration, cross-region and cross-account isolation, and validated clean recovery paths; facilitate recovery readiness and tabletop exercises against real business applications
Build control-level compliance evidence packages for internal audit, external auditors, and regulators across DORA, NIS2, SOX, SOC 1, SOC 2, ISO 27001, NIST CSF 2.0, and NIST 800-53 Rev 5
Own the quarterly business review with executive sponsors: outcomes achieved, posture trend, risk retired, roadmap, and the ask
Produce executive-facing deliverables, including resilience posture assessments, peer benchmarks, and cost-of-remediation analyses, written for a CISO audience and verified against real data
Own adoption for your accounts: track active users, adoption breadth beyond the original champion, feature adoption, and resource consumption against contracted entitlement, and intervene before decay becomes a renewal problem
Own escalations end to end: triage, route to Support, Solutions Engineering, or R&D, communicate on a committed cadence, and confirm resolution with the customer, including during severity-one events and during the customer's own incidents
Maintain a live risk register and renewal readiness assessment for every account, and raise churn risk early and in writing with a mitigation plan attached
Identify expansion signals and hand them to the Account Executive with the technical justification already built; support commercial conversations as the technical trusted advisor
Represent your customers to Product and R&D with ranked, evidence-backed demand rather than one-off asks, and close the loop with customers when something ships
Build and refine the function: create the playbooks, templates, and reusable analyses the TAM team will operate on, and act as the escalation partner and technical mentor for other Technical Account Managers
Maintain accurate systems of record in Salesforce and the CS toolchain, and report honestly on the state of the book, including the parts that are not going well

Requirements

10+ years in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sale technical delivery, with at least 4 years owning enterprise or strategic accounts directly
Deep working knowledge of at least one major cloud provider (AWS, Azure, or GCP), including compute, storage, identity, and networking fundamentals, with real fluency in how enterprises actually run hybrid environments
Hands-on familiarity with backup, disaster recovery, and business continuity: backup policies, retention, immutability and WORM, replication, snapshot and restore point hygiene, RTO and RPO planning, and recovery testing
Working understanding of infrastructure as code (Terraform, CloudFormation, or similar) and how infrastructure drift happens in practice
Experience supporting customers through security and compliance programs, with practical exposure to at least one of DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST CSF and 800-53
Comfortable working with APIs and structured data to answer your own questions: reading and querying an API, working with JSON and GraphQL, and building analyses in spreadsheets or notebooks without waiting on someone else
Experience working with agentic AI tooling or MCP-based integrations in a customer-facing context
Demonstrated ownership of retention and growth outcomes in a post-sale role, including renewal risk management and expansion identification
Excellent written and verbal communication, with a portfolio of executive-facing deliverables you personally built
Experience at an early-stage or high-growth startup, and comfort operating without established process
Experience mentoring peers, setting team standards, or building playbooks adopted beyond your own accounts
Bachelor's degree in a technical field or equivalent practical experience
Open to up to 25% travel for on-site customer events including business reviews, workshops, and enablement, as well as for attending industry events

Skills

Cyber resilience
Cloud infrastructure
Backup and disaster recovery
Regulatory compliance
Backup coverage
Immutability
Restore point integrity
Infrastructure drift
RTO and RPO targets
DORA
NIS2
SOX
SOC 2
NIST
AWS
Azure
GCP
Compute
Storage
Identity
Networking
Hybrid environments
Business continuity
Backup policies
Retention
WORM
Replication
Snapshot hygiene
Restore point hygiene
Recovery testing
Infrastructure as code
Terraform
CloudFormation
APIs
JSON
GraphQL
Agentic AI tooling
MCP-based integrations
Retention management
Growth outcomes
Renewal risk management
Expansion identification
Executive communication
Startup operations
Mentoring
Team standards
Playbook development
Salesforce
CS toolchain

Work Type

Remote

Experience Level

Staff
10+ years
4+ years

Education Level

Bachelor's degree in a technical field or equivalent practical experience

Benefits

Competitive medical, dental, and vision insurance
A $350 work-from-home stipend to create a setup that helps you do your best work
Work alongside smart, supportive, and collaborative co-workers who are excited to build something meaningful together

About the Company

Gambit is the AI-native resilience platform that ensures digital continuity never expires.
It unifies governance across cloud, backups, security tools, and IaC; mapping applications, identifying gaps, and validating recovery paths in real time.
Gambit turns resilience assumptions into business certainty before an incident ever occurs.

Equal Opportunity

Gambit Security is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.