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About the Role

We are seeking a customer-oriented Team Leader to manage our Inbound Fuel Sales Team in Berlin. You will lead a team responsible for handling customer inquiries and guiding prospects through their buying journey, ensuring an outstanding customer experience. Your role involves coaching and developing your team to maximize sales opportunities and enhance service quality, fostering a culture of accountability, motivation, and continuous improvement.

Responsibilities

Lead, coach, and develop a team of 4-6 Inbound Sales Specialists.
Ensure an excellent customer experience across all touchpoints.
Monitor performance metrics in service, quality, and sales.
Analyze performance data to identify and implement improvements.
Conduct regular coaching sessions, development discussions, and training.
Support with complex customer inquiries.
Increase conversion of inbound opportunities while maintaining high service standards.
Ensure effective use of CRM systems and customer tools.
Foster a culture of collaboration, continuous improvement, and customer focus.

Requirements

Passion for customer experience and employee development.
Strong communication and interpersonal skills.
Enjoy coaching employees in customer-centric environments.
Analytical mindset and ability to evaluate performance data and trends.
Experience with CRM systems, preferably Salesforce.
Initial leadership or team lead experience is advantageous, but not mandatory.
Strong organizational and problem-solving skills.
Fluent German and professional English language skills.

Skills

Customer Experience
Employee Development
Coaching
Sales
CRM Systems
Salesforce
Analytical Skills
Problem-Solving
Organizational Skills
Communication Skills
Interpersonal Skills

Location

Berlin

Work Type

Full-time

Experience Level

Entry-level leadership experience is a plus

Salary/Compensations

Attractive salary package with fixed and variable components

Benefits

37.5-hour week
Attractive salary package with fixed and variable components
Professional development opportunities
40 € shopping credit per month after probation period
Discounted Urban Sports Club membership
Corporate Benefits (discounts with various brands)
Voluntary company pension plan
Regular team events and incentives

About the Company

For 35 years, we have been supporting companies in their growth.
Founded in 1990, Radius initially operated a successful medium-sized fuel business in Northwest England.
Today, we are a global business services company with activities in 19 countries across five continents.
Our mission is to help companies of all sizes adapt to market changes and leverage emerging opportunities.
We differentiate ourselves by offering small and medium-sized businesses, fleets, and connectivity solutions from a single source, as well as providing customized solutions for enterprise clients.

Equal Opportunity

Radius is an equal opportunity employer.
We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation, or social background.
We are committed to an inclusive and accessible application process.
If you require support or reasonable adjustments during the application process, please let us know. We will do our best to support you optimally.