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About the Role
Lead a large and diverse Patient & Revenue Services team and oversee key services that support the patient journey at NSW's largest private hospital and Not-For-Profit.
Responsibilities
- Lead a broad portfolio of services that play an important role in both the patient journey and the hospital's operational performance.
- Oversee key functions across Patient & Revenue Services, including patient billing, debt management and several essential administrative support services.
- Provide day-to-day leadership across patient billing, Emergency Care administration, the Integrated Cancer Centre, Concierge, Switchboard and Mail Room services.
- Work closely with stakeholders across the hospital.
- Focus on building team capability, managing performance, supporting workforce planning and driving continuous improvement across multiple service areas.
- Manage overtime, customer feedback and debtor-related performance.
- Participate in an on-call roster every second weekend.
Requirements
- Experience within hospital admissions, patient administration or a similar healthcare environment.
- Strong understanding of Medicare and patient billing processes.
- Proven leadership experience, including coaching, performance management and staff development.
- Confidence managing difficult conversations and holding teams accountable for outcomes.
- Experience preparing and managing staff rosters.
- Availability to work 8:00am to 4:00pm Monday to Friday.
- Availability to participate in an on-call roster every second weekend with remote access.
Skills
- Leadership
- Coaching
- Performance management
- Staff development
- Managing difficult conversations
- Team accountability
- Roster management
- UKG (highly regarded)
Location
- On-site
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Leadership experience
Benefits
- Salary packaging that can reduce the amount of tax you pay
- Up to 14 weeks paid parental leave
- Discounted gym membership for you and your family using Fitness Passport
- Great on campus amenities including cafés, gift shop, florist and even a hairdresser
About the Company
- Adventist HealthCare owns and operates San Day Surgery, Hornsby, and the Sydney Adventist Hospital (fondly known as the San).
- The San is NSW’s largest private hospital.
- Founded in 1903, we are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care.
- As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2400+ staff members and the community we serve.