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About the Role
The Customer & Commercial Success (CCS) organization drives Microsoft's commercial strategy execution, accelerating customer value and enhancing the end-to-end customer experience. This role focuses on supporting large enterprise customers with Power Platform and SharePoint, helping them build secure, resilient platforms for AI transformation using Microsoft's best-in-class tools. The Support for Mission Critical team provides solution-specific expertise to ensure peak health and optimum performance of customer solutions, involving proactive services like workshops, assessments, and tailored guidance, as well as troubleshooting and incident resolution support.
Responsibilities
- Coordinate and plan comprehensive deliveries to proactively address customer priorities and ensure goals are met.
- Drive and participate in proactive delivery management, identify resiliency and security issues, analyze problems, and provide solutions.
- Deliver proactive and reactive support, including onsite presence as needed.
- Provide strategic guidance for customer platform modernization and AI-enabled business transformation.
- Evaluate customer environments and deliver data-driven recommendations aligning technology investments with business objectives.
- Collaborate with support teams, account teams, product engineering, and other stakeholders for a streamlined customer experience.
- Apply lessons learned for continuous process and delivery improvement.
- Share and gain knowledge through communities.
- Contribute to on-call rotations for critical incident resolution.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 4+ years experience in a customer-facing role.
- 4+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 4+ years of technical experience with Power Platform, SharePoint, Microsoft 365, or related cloud and collaboration technologies.
- Hands-on experience building business solutions across the Power Platform ecosystem, including Power Apps, Power Automate, Dataverse, and related platform capabilities.
- Strong understanding of SharePoint Online and Microsoft 365 collaboration services.
- Experience with Microsoft Copilot Studio, including the design and implementation of AI-powered agents.
- Knowledge of Microsoft 365 modernization strategies leveraging Power Platform is a plus.
- Understanding of how Microsoft Purview, Entra ID, and Microsoft 365 security and compliance capabilities support governance, security, and modernization.
- Ability to meet Microsoft, customer and/or government security screening requirements, including Microsoft Cloud Background Check.
Skills
- Power Platform
- SharePoint
- AI transformation
- Cloud/infrastructure technologies
- IT consulting/support
- Systems administration
- Network operations
- Software development/support
- Technology solutions
- Practice development
- Architecture
- Consulting
- Power Apps
- Power Automate
- Dataverse
- SharePoint Online
- Microsoft 365 collaboration services
- Microsoft Copilot Studio
- Microsoft Purview
- Entra ID
- Microsoft 365 security and compliance
Location
- Canada
Work Type
- Full-time
Experience Level
- 4+ years
- 8+ years
- 6+ years
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- CAD $96,000 - CAD $177,600 per year
About the Company
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.