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About the Role
The Nido Server will ensure all guests receive warm, luxury service and prepare/serve drinks to The Loren standards. This role is crucial for maintaining exceptional hospitality and guest satisfaction within the hotel's unique environment.
Responsibilities
- Greet guests and take food and drink orders, serving them and accommodating special requests.
- Remain attentive to customers, meeting or exceeding established service standards.
- Complete restocking and cleaning duties, including opening and closing side work.
- Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
- Maintain cleanliness standards on the pool deck, wait station, and kitchen service area.
- Control guest checks by following established procedures and documenting information accurately.
- Receive proper payment from guests, ensuring accuracy of checks and payment methods.
- Attend pre-meal and departmental meetings.
- Respond to customer inquiries and comments promptly and knowledgeably.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful, and courteous demeanor.
- Perform other duties as assigned, requested, or deemed necessary by leadership.
Requirements
- High school or equivalent education.
- TABC Certification.
- Food Handler Certification.
- 1+ year of restaurant service experience.
- Basic knowledge of customer service principles, food server functions, and restaurant/kitchen operations.
- Knowledge of standard cash-handling procedures.
- Fluent in oral and written English.
- Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and observe the entire restaurant in dimly lit conditions.
- Manual coordination to punch buttons, grasp items, and balance/carry trays.
- Highly organized with attention to minute written and verbal details, especially when performing multiple tasks.
- Ability to perform multiple tasks simultaneously.
- Ability to follow verbal and written instructions.
- Ability to communicate both verbally and in writing.
- Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
- Hotel luxury experience preferred.
Skills
- Customer service
- Food service
- Restaurant operations
- Kitchen operations
- Cash handling
- English fluency (oral and written)
- Attention to detail
- Organization
- Multitasking
- Verbal communication
- Written communication
- Tact
- Understanding
Location
- AUSTIN, TX 78704
Work Type
- Full-time
- Part-time
Experience Level
- 1+ year restaurant service experience
Education Level
- High school or equivalent
- TABC Certification
- Food Handler Certification
Salary/Compensations
- $3.50 Hourly
Benefits
- Participation in 401(k) with company match of up to 4%
- Medical with 0 deductible/0 co-pay options
- Dental
- Vision
- FSA
- STD
- LTD
- Life and AD&D
- Hospital Indemnity
- Paid PTO
- Paid Holidays
- Paid Maternity/Paternity Leave
- Employee Assistance Program
- Complimentary Employee Meal
- Complimentary Bus Passes
- 50% off Dining in Nido
- Recognition Programs, Incentives and Celebrations
About the Company
- The Loren Hotel is an internationally recognized, best-in-class luxury hotel group located at the cornerstone of Ladybird Lake and the Austin Skyline.
- It offers understated luxury and sophistication with unparalleled views.
- The hotel features modern rooms, impeccable service, and exclusive amenities within Austin’s most beloved green space.
- The company values questioning the ordinary, embracing risk-takers, and seeking continuous improvement.
- They are united by a love for life's zest, zing, and unpredictable turns, seeking free spirits with soul.