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About the Role
As an IT Support Assistant in the Corporate IT team, you will be a key point of contact for Zipsters needing technology support. This hands-on Level 1 role involves resolving everyday IT issues, supporting the Sydney office, and ensuring employees have the necessary devices, access, and workplace technology.
Responsibilities
- Provide friendly and responsive Level 1 technology support to Zipsters face to face and through our Service Desk channels
- Triage and resolve everyday incidents and service requests across laptops, mobile devices, accounts, applications, connectivity and workplace technology
- Support technology across our Sydney office, including desks, meeting rooms, printing and business events
- Prepare, deploy, refresh, recover and retire Windows and macOS devices, mobile devices and accessories
- Complete approved identity, access and application requests in line with our processes and security controls
- Provide user support and basic administration across platforms including Google Workspace, Microsoft 365 and Entra ID
- Take ownership of your tickets, keeping Zipsters informed and following through until there is a clear resolution or handover
- Troubleshoot methodically, gathering the right information and escalating more complex issues to the appropriate specialist with useful evidence
- Support onboarding and offboarding, equipment allocation, returns, stock checks and day to day asset management
- Use our knowledge articles and processes to solve problems, sharing what you learn so the next person can resolve an issue even more easily
- Work closely with the wider Corporate IT team while following our security, privacy, safety and change requirements
Requirements
- A genuine interest in developing your career in IT, supported by technical aptitude gained through study, work, personal projects or practical experience
- A Customer First mindset and the patience to listen, understand what someone needs and explain solutions in plain language
- Practical problem solving and troubleshooting skills, with the confidence to ask questions, gather information, test solutions and seek support when needed
- Basic familiarity with Windows or macOS, common applications and workplace technology
- A careful and structured approach to following processes, documenting your work and handling company devices, information and access appropriately
- Strong written and verbal communication skills and confidence working with people with different levels of technical knowledge
- Reliability, attention to detail and the ability to organise competing support requests and operational tasks
- Personal ownership, including following up on your work, raising blockers early and making sure there is always a clear next step
- Experience in a customer facing or service focused environment
- Availability to work three days per week on site in our Sydney office
Skills
- Windows or macOS troubleshooting
- Google Workspace
- Microsoft 365
- Entra ID
- Jira Service Management
- Device management tools
Location
- Sydney
Work Type
- Casual
- On-site
Experience Level
- Level 1
Education Level
- Study, training or certification in information technology, or equivalent practical learning, would be welcomed but is not essential
Benefits
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
- 2 days paid volunteering leave per year
- Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
- Fee-free Zip products, and discounts with Zip merchant partners
- Team social events, epic offices, free breakfast daily, and weekly free lunches
About the Company
- Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
- Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
- We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Equal Opportunity
- Be a part of a team that reflects the diversity of our customers
- We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
- Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.