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About the Role
As an Ads Solutions Manager, you will work directly with brands running campaigns through Ads Studio, our paid visibility product. This is a high-impact, customer-embedded role at the intersection of customer success, sales engineering, and product. You will own the customer relationship end to end, from signed deal through onboarding through ongoing campaign management, and be the subject matter expert customers turn to for anything related to targeting, bidding, pixel setup, or reporting. Early customer patterns will directly inform how Ads Studio evolves, and you will be the one shaping that.
Responsibilities
- Own the customer relationship from kickoff through ongoing campaign management for a portfolio of design partner and early customer accounts
- Be the go-to expert on how Ads Studio works: pixel implementation, bidding, campaign setup, reporting, and the broader ad ecosystem inside ChatGPT
- Run onboarding for new accounts so customers go live smoothly and get to value fast
- Translate customer questions and blockers into clear asks for the product and engineering team
- Track account health, flag risk early, and manage the beta-to-paid transition as accounts mature
- Turn patterns across accounts into product feedback and repeatable process, not just one-off fixes
- Build the playbook as you go: today there isn't one, and you'll be writing it
- Serve as the primary post-sale partner for Ads Studio customers during their entire lifecycle with the product
Requirements
- Experience in a client-facing role such as engagement management, customer success, or account management, ideally somewhere you owned the full relationship rather than a slice of it
- Comfortable working with ambiguity and early-stage products
- Want to become a real subject matter expert in a technical, fast-moving product area. You don't need an ads background already, but you need to want to go deep
- A builder's mindset: you'd rather help design the process than inherit one
- Startup instincts, whether from prior experience at an early-stage company or from actively seeking that kind of environment, paired with wanting the stability of a well-funded, fast-growing company around it
- Clear, sharp communicator who can translate effectively between customers and internal teams
Location
- NYC
Work Type
- On-site
Salary/Compensations
- $130,000 to $180,000
Benefits
- Variable compensation
- Equity
- Full range of benefits and perks
About the Company
- Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma.
- It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
- Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back.
- Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research.
- It measures what works and gets better every day.