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About the Role
Superhuman is seeking a Product Manager, Admin & Buyer Experience to own the arc for Mail, from buyer evaluation through team adoption. This role focuses on the buyer-facing product aspects of Superhuman Mail, ensuring it's easy to buy and roll out.
Responsibilities
- Own the product roadmap for Mail’s admin and team-management experience, including usage visibility, activity and adoption reporting, and the audit and access visibility enterprise IT expects.
- Own the enterprise onboarding and migration experience — making it effortless for a new team to bring their organization into Mail.
- Give champions the tools to make the case internally: clear evidence of who is using Mail, how, and what it’s worth to their organization.
- Define and improve the enterprise buyer journey end to end — evaluation, pilot, deployment, expansion, and renewal.
- Build a shared, prioritized view of enterprise needs with Sales and CS, distinguishing durable patterns from individual requests, and communicate tradeoffs with clarity and conviction.
- Partner with our platform, security, and compliance teams so Mail plugs cleanly into the suite’s identity, provisioning, and governance foundation — without duplicating it.
- Measure what matters: activation, early-week retention, and feature adoption for enterprise teams, plus the admin surfaces that prove value to the buyer.
- Shape our ICP and define the Product Market Fit journey
Requirements
- 4+ years in product management, including experience with admin, account management, onboarding, or usage-analytics products in a B2B SaaS environment.
- Worked directly with enterprise buyers and admins, and can point to deals or deployments product work unblocked.
- Understand the enterprise IT landscape — SSO, SCIM, RBAC, audit logging, provisioning — well enough to design for it and to partner credibly with security and compliance teams.
- Experience with both self-serve and enterprise motions, and understand how a product-led funnel behaves inside a large organization.
- Designed for multiple distinct user types at once: IT admins, end users, and the finance or procurement stakeholders who sign.
- Track record of building simple experiences on top of genuinely complex systems.
- Demonstrated ability to work independently with minimal guidance.
- Proactively manages tasks and priorities across multiple projects.
- Analyzes and executes work efficiently.
- Collaborates effectively with cross-functional teams.
- Thrives in fast-paced, results-driven environments.
Skills
- Enterprise Empathy
- Commercial Judgment
- Systems Thinking
- AI-First Operator
- Extreme Ownership
- Results Driven
- Customer-Centered Innovator
- Low Ego
Location
- Remote
- San Francisco (Hybrid)
- New York City (Hybrid)
- Seattle (Hybrid)
Work Type
- Remote-Flexible
- Hybrid
Experience Level
- 4+ years in product management
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year
- 12 days of paid holidays per year
- Two floating holidays per year
- Flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
About the Company
- Superhuman is the AI productivity platform on a mission to unlock the superhuman potential in everyone.
- The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites.
- The company’s products include Grammarly’s writing assistance, Superhuman Docs’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.
- Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.
- Learn more at superhuman.com and about our values here.
Equal Opportunity
- At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations.
- We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
- Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US).
- We also abide by the Employment Equity Act (Canada).