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About the Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess high professionalism and positive engagement for our residents and the workforce, with a strong sense for creating a sense of community and going the extra mile to create a positive experience.

Responsibilities

Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units and communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features and benefits to prospects and close the sale.
Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Follow up on prospects that did not close and attempt to close the sale again, referring them to sister communities if unable to meet their needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals and distribute and follow up on renewal notices.
Accept rental payments.
Type leases, complete appropriate paperwork, and input information on the Yardi System accurately and on time.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits, listening to resident requests, concerns, and comments.
Quickly complete maintenance service requests and inform the maintenance team.
Answer resident questions about the community, repairs, rent, and rules, following up promptly if unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with the Community Manager and the Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community.
Assist in planning resident events and participate as a host for any event as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Manage compliance file maintenance, where applicable, under the direction of the Compliance department and the Community Manager.

Requirements

Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management Software.

Skills

Sales
Customer Relations
Leasing
Marketing
Resident Relations
Professionalism
Positive Engagement
Community Building
Customer Service
Computer Knowledge
Yardi Voyager Property Management Software

Location

Onsite

Work Type

Full-time

Experience Level

2+ years

Salary/Compensations

$22—$22 USD

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Personal time off
Paid holidays

About the Company

Avanath is a top property management company providing affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team.
Every day is an opportunity to make a difference in someone's life by helping residents call communities home, providing excellence in customer service, and championing the workforce.
Committed to creating an unforgettable experience as a great place to live, work, and be.

Equal Opportunity

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy.
Believes that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of the organization enables proactive and creative achievement of the mission to allow opportunities for hard-working American families.
Embraces and encourages employee differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make employees unique.
Diversity initiatives include practices and policies on recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces respectful communication and cooperation, teamwork and employee participation, work/life balance through flexible work schedules, and employer and employee contributions to the communities served.