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About the Role

As the Assistant Store Manager, you will help oversee the day-to-day operations of the store and create a fun, engaging, and positive atmosphere for guests and employees.

Responsibilities

Work closely with Store Manager to drive the business, maximize store sales potential and lead the team.
Analyze and share KPI and business trends (e.g. payroll, AOV).
Develop store action plans.
Ensure strong team-wide communication and accountability.
Support with writing weekly schedules in line with sales forecasts and payroll goals.
Monitor employee timecards and time off requests.
Optimize the business through strategic, daily management of guest booking system.
Manage party booking process, guest inquiries and complaints in partnership with Store Manager.
Partner, train, coach and support Leads across all aspects of the business to cultivate a high-performing leadership team.
Step in as Manager on Duty, overseeing all store operations and team members.
Support services and ensure exceptional guest experiences as a Color Expert where needed.
Provide consistent and on-the-spot coaching and constructive feedback to all team members.
Partner with Store Manager on all store recruiting, interviewing and new hire processes.
Ensure new hires are onboarded, trained and set up for success.
Partner with Store Manager and HR on employee performance management processes.
Help create a culture of recognition, appreciation and celebration for your team.
Ensure Good Manufacturing Practice standards are being followed by all team members.
Ensure hygiene and safety standards are always maintained.
Represent Lip Lab with a high level of professional conduct, leading and embodying Kendo and Lip Lab Values and Principles.

Requirements

Minimum of 2 years’ management experience required.
Ability to work in close partnership and coordination with Store Manager and leadership team to drive sales and KPI performance.
Ability to ensure the business runs efficiently and successfully.
Lead by example with a positive, can-do attitude and generous spirit.
Always go above and beyond for both guests and team members.
Passion for providing exceptional guest service and promoting an upbeat party atmosphere.
Understanding of sales, targets and what it takes to drive a business.
Ability to engage guests while multitasking and time managing to ensure seamless experiences.
Experience with team training, development and coaching.
Performance management is desirable.
Open availability (weekends and holidays required).
Comfortable in a fast paced, high-volume work environment.
Ability to travel for company events, meetings and trainings when necessary if Store Manager is unable to attend.
Ability to stand and walk for 6-8 hours per shift.
Occasionally lift and carry objects weighing 10-50 pounds.
Perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

Skills

Leadership
Team building
Delegation
Excel
MS Word
Outlook
Google Docs
Time management
Coaching
Sales
KPI performance
Color
Creativity
Customer service

Location

Toronto, Queen Street West

Work Type

Full Time (30+ hours per week)

Experience Level

Minimum of 2 years’ management experience

Salary/Compensations

$20 - $22 CAD per hour
Eligible to earn tips in addition to the hourly rate, based upon store location.
Most roles earn an additional $7 - $9 CAD per hour in tips.

Benefits

Competitive pay
Paid time off and holidays
Fantastic employee discount
Opportunities for career growth and development
A fun and supportive work environment

About the Company

Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members.
We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them.
Our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike.

Equal Opportunity

We are an equal opportunity employer that will always ensure our team grows with us.