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About the Role

We are seeking a professional, friendly, and detailed-oriented Sales Coordinator-Front Desk agent to join our Sonesta ES Suites SFO Oyster Waterfront Hotel. This role serves as a key point of contact for guests, event clients, and internal departments, supporting both front desk operations and sales coordination. The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and is committed to delivering outstanding guest service.

Responsibilities

Welcome guests, manage check-ins and check-outs, assign rooms, and provide information about rooms, rates, amenities and promotions.
Manage reservations, group bookings, guest inquiries, payment records, and daily reports with accuracy and professionalism.
Assist with sales coordination, including preparing proposals, contracts, follow-up communications, sales and catering files, and client-facing materials.
Coordinate with hotel management, housekeeping, banquet and sales steams to support tours, meetings, events and guest needs.
Support event planning by gathering event details, coordinating room setup, food and beverage needs, and client service expectations.
Maintain guest, VIP, returning customer, and event client information while protecting confidentiality.
Promote positive guest experiences, respond to concerns promptly, and encourage guest feedback through appropriate channels.
Represent the hotel with professionalism, teamwork, integrity, and commitment to excellent customer service.

Requirements

High school diploma or equivalent required; bachelor's degree or related hotel experience preferred.
2-4 years of hospitality experience.
Hotel, sales, marketing, administrative or front desk experience preferred.
Strong communication and interpersonal skills to interact professionally with clients, guests, and internal teams.
Ability to manage multiple projects simultaneously and maintain strong attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with hotel sales software is a plus.
Knowledge of social media platforms and basic marketing principles is a plus.
A proactive, customer-focused attitude with a passion for delivering outstanding guest experiences.
Frequent sitting, standing, walking and bending, twisting, and use of standard office equipment.
Employee may occasionally lift or carry items over 25 pounds.

Skills

Communication skills
Interpersonal skills
Attention to detail
Microsoft Office Suite (Word, Excel, Outlook)
Hotel sales software
Social media platforms
Basic marketing principles

Location

SFO Oyster Waterfront Hotel

Work Type

Full-time

Experience Level

2-4 years of hospitality experience

Education Level

High school diploma or equivalent
Bachelor's degree preferred

About the Company

You'll be part of a guest-focused hospitality team that values professionalism, teamwork, innovation, honesty, integrity, and excellent service.
This role is a great fit for someone who enjoys building relationships, supporting events, creating positive guest experiences, and contributing to the success of hotel operations.

Equal Opportunity

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.