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About the Role
The Restaurant Server at the Prelude or Northbox in War Memorial is responsible for providing exceptional customer service throughout the entire dining experience to ensure a first-class guest experience and the highest level of satisfaction possible. This role involves welcoming guests, taking orders accurately, delivering food and beverages efficiently, and maintaining a clean dining area, along with assisting with restaurant setup and closing duties.
Responsibilities
- Greeting and seating guests in a warm and professional manner.
- Taking accurate food and beverage orders and entering them into the POS system.
- Delivering food and beverages promptly to guests.
- Clearing and resetting tables, ensuring cleanliness and readiness for the next guests.
- Assisting in running food from the kitchen to the dining area as directed.
- Providing tableside beverage service, including pouring wine, water, coffee, and tea.
- Recommending menu items, answering questions about dishes, and addressing guest concerns.
- Maintaining knowledge of the menu, daily specials, and any dietary options.
- Assisting with restaurant setup, including arranging tables, chairs, and place settings.
- Cleaning and organizing the dining area and workstations throughout and after service.
- Using the POS system to process payments accurately, including cash, credit cards, and tips.
- Supporting team members with opening and closing duties, including sweeping and mopping floors.
- Adhering to all health and safety standards, including proper handling of food and beverages.
- Performing other duties as assigned by management.
- Lift, push, pull, or carry equipment as needed for restaurant operations.
- Respond promptly and courteously to guest requests and concerns.
- Provide exceptional customer service with a focus on creating memorable dining experiences.
- Carry and balance large and small trays with food and beverages.
- Self-directed and able to manage multiple tasks and priorities effectively.
- Develop cooperative working relationships with team members.
- Follow instructions and comply with all standards and policies of the War memorial.
- Maintain confidentiality and professionalism at all times.
Requirements
- At least 1 year of customer service or hospitality-related experience (restaurant experience preferred)
- Familiarity with Point of Sale (POS) systems and the ability to troubleshoot basic issues.
- Must have regular email for scheduling.
- Friendly, professional, and outgoing demeanor with the ability to interact with guests, coworkers, and management.
- Must thrive in a fast-paced, high-energy environment.
- Ability to adapt to guest, client, and restaurant needs as required.
- Must be able to stand and walk for up to 8-12 hours during shifts.
- Ability to lift up to up to 30 pounds.
- Frequent bending, stooping, reaching, and twisting to serve guests or handle equipment.
- Carrying and balancing heavy trays with food and beverages.
- Must be able to go up and down stairs as needed
- Reliable transportation is required
- Food Handler Certification is required (or must be obtained before starting work).
Skills
- Customer service
- Hospitality
- Point of Sale (POS) systems
- Communication
- Adaptability
- Teamwork
- Problem-solving
Location
- War Memorial
Work Type
- Full-time
- Hourly
Experience Level
- 1 year of experience
Education Level
- Food Handler Certification
About the Company
- The Prelude or Northbox at War Memorial is a dining establishment.