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About the Role

We are seeking a passionate and customer-focused Sales Associate for our boutique opening in Brooklyn. As a brand ambassador, you will create meaningful connections, deliver exceptional service, and contribute to a successful store environment by bringing the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will build relationships with customers by understanding their needs, sharing the brand story, and providing personalized recommendations. This role supports daily sales initiatives, maintains store standards, and collaborates with teammates to create a welcoming, service-driven environment. Depending on business needs, this role may include opening and closing responsibilities, keyholder duties, and supporting daily store operations. The ideal candidate thrives in a fast-paced retail setting, balances multiple priorities with attention to detail, and brings enthusiasm, professionalism, and a willingness to learn. As part of the Leap platform, you may also have opportunities to support other brands within our portfolio.

Responsibilities

Deliver an Exceptional Customer Experience
Create meaningful customer connections through authentic engagement, active listening, and personalized recommendations.
Provide an elevated shopping experience by understanding customer needs and delivering thoughtful product solutions.
Represent the brand with professionalism, enthusiasm, and a passion for creating memorable experiences.
Drive Sales Through Engagement
Support store sales goals through proactive customer engagement and strong selling behaviors.
Develop product knowledge to educate customers, share brand stories, and build purchase confidence.
Assist customers throughout their shopping journey, from initial engagement through checkout.
Support Store Operations
Maintain a customer-ready environment by supporting visual merchandising, replenishment, cleanliness, and overall store presentation.
Assist with inventory tasks, shipment processing, and daily operational priorities.
Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
Follow company policies, procedures, and brand standards to ensure a consistent store experience.
Contribute to the Team
Collaborate with teammates and leadership to achieve store goals, support daily operations, and create a positive team environment.
Remain flexible and adaptable to support changing business needs, including peak selling periods, events, and special initiatives.
Bring a positive attitude, willingness to learn, and commitment to the success of the team.

Requirements

Previous retail, hospitality, or customer-facing experience required.
Passion for creating exceptional customer experiences and building authentic connections.
Strong communication skills with the ability to engage a diverse range of customers.
Ability to learn product knowledge and confidently share brand stories.
Team-oriented mindset with a willingness to support store priorities and collaborate with others.
Ability to take ownership of assigned store responsibilities, including opening/closing procedures and keyholder duties as needed.
Maintains a clean, organized, and fully stocked sales floor to support an exceptional guest experience.
Dependable, adaptable, and comfortable working in a fast-paced retail environment.
Flexible availability, including days, evenings, weekends, holidays, and peak retail periods.
Ability to actively work on the sales floor, including standing, walking, and lifting up to 50 lbs.
Must be at least 18 years of age.

Skills

Customer Service
Sales
Communication
Product Knowledge
Visual Merchandising
Inventory Management
Team Collaboration
Adaptability

Location

Brooklyn

Work Type

Full-time
Part-time

Experience Level

Entry Level

Salary/Compensations

$19/hr – $21/hr

Benefits

Bonus eligible
Medical, dental, and vision benefits (must average 32+ hours per week)
AllOne Health Employee Assistance Program
401(k)
Accrued PTO
Employee discount and wardrobe allotment for participating Leap brands

About the Company

Our mission: To craft an ever-evolving collection of perfumes and home fragrances that let you play with scent to express everything that is you. We are here for every side of you. Collect them all. Mix’ and match. And most importantly: follow your nose. From the height of Millennialism to a new era in 2025, we never stop evolving. Bold, boundary-breaking, and beautifully in-between. We are rooted in genderfulness - not as a passing trend, but as a constant way of being. Because identity isn't static. And neither are we. We embrace the full spectrum. Every facet of self. The moods. The phases. The playful contradictions. The joy of reinvention - Never one thing, and never meant to be, We stand for multiplicity. Invite you into the power of scent - where fragrance isn't gendered, but generous. Where binaries dissolve. And something new takes shape. BoySmells.com
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

Equal Opportunity

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.