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About the Role
The International Player Development Executive is responsible for marketing, evaluating, and maintaining professional relationships with assigned house players. This role ensures adherence to department and company policies, procedures, internal controls, and government regulations. The position is eligible for an incentive program and will be measured by its contribution to financial growth through relationship marketing of high-worth players. Fluency in Cantonese is required.
Responsibilities
- Ensures the highest level of Customer Service is given to guests at all times.
- Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
- Increases player core revenue by personal networking and telemarketing.
- Achieves personal and department goals as determined by management.
- Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
- Resolves problems, questions, or concerns from high worth guests.
- Ensure the safety, security, and confidentiality of high worth players as well as other guests and employees.
- May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
- Actively seeks new players through networking.
- Achieves all assigned Incentive Plan goals.
- Attends all necessary meetings.
- Performs other tasks as assigned.
Requirements
- Must have a proven track record developing new premium players within a high-volume casino resort.
- Must have an established player following.
- Must have a comprehensive understanding of player tracking systems.
- Must be fully conversant with complimentary guidelines consistent normal industry standards.
- Must be able to perform each of the essential functions satisfactorily.
- Must have proficient computer skills.
- Must be 21 years or older.
- Must be able to obtain and maintain the appropriate gaming license through to the New York State gaming Commission.
Skills
- Proficient computer skills
- Fluency in English and Mandarin/Cantonese, Korean, and/or Vietnamese required.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
- Ability to respond to common inquiries from other Team Members or guests.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and small group situations.
Experience Level
- Three (3) years' experience in a Casino Marketing capacity in a large-scale gaming operation.
Education Level
- BA/BS in marketing or a related field preferred.