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About the Role

Assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Salt Lake City, Utah. Guide buyers through the selection of Included Features and Available Personal Choices (options/upgrades) on-time, while adhering to company policies and procedures and representing the company's code of ethics, values, and mission statement.

Responsibilities

Assist prospective buyers/home buyers with tours and options selections.
Provide scripted tours of the Design Studio environment.
Assist with meet/greet, present chosen tour categories, set up & clean up for orientation tours.
Communicate product and house warranty specifics to buyers.
Adhere to predetermined deadlines for selection appointments and change requests.
Complete buyer selection paperwork accurately and by deadlines.
Navigate the Toll Intranet for product and builder information.
Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents.
Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication.
Interact with internal mortgage company personnel to confirm buyer affordability.
Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners.
Prepare and double-check final document package for accuracy and submit to the construction team.
Process special requests with appropriate approvals from management.
Answer phones as needed.
Provide status updates to the Design Studio Manager.
Provide buyer feedback internally.
Maintain communication with on-site Sales Consultants.
Walk-through with sales/construction/marketing personnel of all merchandised models.
Execute selections for Quick Move-In inventory homes as needed by communities.
Conduct field visits as needed, touring community models, Quick Move-In homes, and homes in production.
Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training.
Stay current on home product trends and/or design styles/colors.
Perform other duties as assigned.

Requirements

Excellent communication and organization skills.
Patience, empathy, and good listening skills.
Enthusiastic attitude: desire to ensure the process is enjoyable, smooth, and easy for the buyer.
Ability to handle the challenges related to customer service.
Ability to perform in a sales environment working and interacting with people and providing excellent customer service.
Ability to assist buyers in reaching decisions in a timely manner.
Ability to educate buyers on products.
Strong ability to set clear and concise expectations with customers that support corporate processes and policies.
Able to plan and prioritize while focusing on detail orientation and effective time management.
Must have a gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing, and pleasant demeanor.
Able to work with employees among multiple departments.
Working knowledge of Microsoft Office programs, including Outlook, Excel, Word, and PowerPoint.
Able to utilize department-specific technologies to solve business challenges.
Participate in continuing education as needed.

Skills

Sales skills
Basic knowledge of homebuilding/construction techniques
Design knowledge
Real estate/builder experience
Interior Design degree
Proficiency with department specific technology
Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
Pivotal or Enterprise One software
Studio selection software
Salesforce
DocuSign

Location

Salt Lake City, Utah

Work Type

On-site

Experience Level

Early Career

Education Level

Interior Design degree is a plus

Benefits

Comprehensive medical/dental
401(k) with a company match
Discounted stock purchase
Discounts on mortgages, homes, appliances, and much more

About the Company

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S.
Toll Brothers is a Fortune 500 company operating in over 60 markets.
The country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity, and respect.
Toll Brothers believes every employee should feel safe to be their true and authentic self at work.
Toll Brothers strives to uphold the values that its founders instilled, creating an exceptional place to work that is inclusive to all.

Equal Opportunity

Toll Brothers is committed to ensuring equal employment opportunity.
All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws.
Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.