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About the Role

The Senior Development Officer, Donor Engagement plays a critical role in delivering high quality, scalable stewardship and donor engagement across annual giving, corporate, community, mid-level and major giving programs. This role oversees donor journeys, coordinating recognition and reporting, and ensuring donors receive timely, meaningful and consistent donor experiences.

Responsibilities

Support the development, implementation and ongoing management of Donor Journeys, including solicitation strategies, acknowledgment, cultivation and stewardship updates, touchpoints and engagement activities.
Oversee donor acknowledgement processes and communication, including timely gift acknowledgments, thank you letter templates, consolidated tax receipts, and holiday and milestone communications.
Develop and execute stewardship and recognition fulfilment, including coordination of reports and events.
Liaise with the finance team to ensure funding requests align with donor intent and gather financial and impact updates for accurate reporting.
Proactively build and maintain relationships with stakeholders to support stewardship, reporting, and recognition commitments.
Lead the logistical execution of donor engagement touchpoints/events including briefing partners, guest list coordination, invitations, event run-of-show, staffing plans, catering, and on-site execution.
Lead the execution of on-site stewardship activities including cheque presentations, tours and other engagement opportunities.
Extract, review, and prepare donor data from business intelligence tool/Raisers Edge NXT team to support stewardship communications, reporting, and donor engagement activities.
Ensure donor interactions, stewardship activities, and event participation are accurately documented in NXT.
Contribute to the ongoing refinement and use of standardized stewardship templates, workflows, and timelines to support consistency and scalability.
Contribute to donor experience and stewardship strategy by coordinating the collection and use of donor feedback, survey insights and digital engagement metrics.
Identify opportunities to improve processes and donor experience by actively researching and bringing forward best practices, insights, and recommendations.

Requirements

Minimum 3+ years of progressive donor relations and stewardship experience.
Proven ability to plan, manage, and execute donor-facing experiences and events.
Demonstrated ability to work effectively with donors, volunteers, staff, internal partnership, vendors exercising sound judgment, diplomacy, and professionalism.
Strong project management and organizational skills, with the ability to coordinate multiple priorities, stakeholders, and timelines in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to tailor messaging for different donor audiences and engagement contexts.
Strong working knowledge of Raiser’s Edge (or comparable CRM), with the ability to accurately document donor interactions, stewardship activity, and event participation.
Highly developed time management skills, with the ability to adapt to shifting priorities, manage competing deadlines, and respond thoughtfully to donor and internal requests.
Collaborative, solutions-oriented team member with a strong donor-centred mindset, attention to detail, and follow-through.

Skills

Donor Relations
Stewardship
Donor Engagement
Annual Giving
Corporate Giving
Community Giving
Mid-Level Giving
Major Giving
Event Planning
Project Management
Organizational Skills
Written Communication
Verbal Communication
Raiser's Edge NXT
CRM
Time Management
Donor-Centred Mindset

Location

191 New Toronto Street, Toronto, ON, M8V 2E7

Work Type

Hybrid
Full-Time
Contract

Experience Level

Senior

Salary/Compensations

$78,000-$88,000 per annum

Benefits

Competitive salary aligned with the Ontario Living Wage Network
100% employer-paid health and dental benefits
Paid sick leave and personal days
15 days of paid vacation per year
Professional development opportunities
Free daily lunches when working on-site
Free on-site parking

About the Company

Daily Bread Food Bank works toward long-term solutions to end hunger and poverty, delivering innovative programs that support people living on low incomes and experiencing food insecurity.
Daily Bread distributes fresh and shelf-stable food, as well as freshly prepared meals, to 144 member agencies and 214 food programs across Toronto.
It also publishes the influential Who’s Hungry report, an annual survey that tracks trends in food insecurity and poverty in Toronto, educates the public, and helps drive policy change.
At Daily Bread, we are committed to creating a workplace where people are supported, compensated, and empowered to do meaningful, high-impact work.
Recognized as one of Greater Toronto’s Top Employers.
Awarded Canada’s Most Admired Corporate Cultures by Waterstone Human Capital.
Recognized as a 5-star rated charity by Charity Intelligence Canada.
Recognized as Ontario Living Wage Employer

Equal Opportunity

Daily Bread Food Bank is an equal-opportunity employer and encourages applications from members of designated groups.
Persons with disabilities who need accommodation in the application process, or those needing job postings in another format, please e-mail a request to Human Resources at hr@dailybread.ca.