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About the Role
Leads affordable housing touring operations across large-scale and high-profile developments, directly managing approximately five Tour Managers. Focuses on team performance, staffing, daily operations, and process improvement.
Responsibilities
- Directly manage Tour Managers, including work assignments, scheduling, training, coaching, and performance evaluations.
- Make recommendations on hiring, promotions, terminations, and other personnel decisions that receive substantial consideration.
- Lead touring operations for assigned developments, including project planning, staffing, and budgeting.
- Monitor project targets, touring activity, and applicant experience; coordinate with Project Managers and report results and challenges to the Senior Director.
- Resolve escalated applicant cases and onsite operational issues.
- Develop and implement operating procedures and workflow improvements, including standardized video tours and automated applicant communications.
- Manage and process payroll for the Onsite Operations team.
- Perform Tour Manager duties as needed and other related responsibilities as assigned.
Requirements
- Requires a criminal background check.
Skills
- Strong leadership, coaching, and team management skills.
- Clear communication and sound judgment when working with employees, applicants, clients, and internal teams.
- Strong organization and the ability to manage multiple projects and competing priorities.
- Ability to independently resolve operational issues and improve processes.
- Comfort with technology, reporting tools, and automated workflows.
- Prior industry experience not required.
Location
- New York City
Work Type
- Onsite
- Full-time
Experience Level
- Manager
Salary/Compensations
- $72,000–$75,000 annually
Benefits
- Medical, dental, and vision coverage
- Commuter benefits/monthly transportation stipend
- 401(k) with company match
- Flexible Spending Account options
- Company-paid life and long-term disability insurance
- Paid education/professional development days
- Paid holidays, vacation, and sick leave