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About the Role

As a Customer Data Specialist, you will play a critical role in maintaining the integrity of Baxter's customer master data, ensuring accurate customer setup, account maintenance, and compliance within our business systems. Your work directly supports customer onboarding, order processing, revenue generation, and overall operational efficiency across the organization. You'll serve as a key steward of customer information, helping ensure customer records are complete, compliant, and properly integrated across systems while partnering with cross-functional teams to resolve data issues and improve processes.

Responsibilities

Create, maintain, and update customer records within the Customer Master database, ensuring accuracy, completeness, and compliance with company and regulatory standards.
Verify customer information and supporting documentation to ensure all required data fields are completed and validated.
Manage customer account maintenance activities, including updates, changes, and corrections to existing customer records.
Maintain customer hierarchies and relationships to support accurate reporting and integration across systems and applications.
Ensure customer data quality by identifying, researching, and resolving data discrepancies and inconsistencies.
Partner with Customer Service, Sales, Finance, and other internal team members to resolve customer data issues and support business operations.
Support compliance-related activities, including tax exemption management, license validation, and regulatory documentation requirements.
Identify and implement opportunities to improve data management processes, increase efficiency, and strengthen data governance practices.

Requirements

High school diploma or equivalent required.
1-2 years of experience in a data entry, customer service, customer operations, or related administrative role.
Solid attention to detail with a demonstrated ability to maintain high levels of accuracy.
Good communication, interpersonal, and problem-solving skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Working knowledge of data management principles, data quality, and data governance concepts.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to quickly learn and adapt to new systems, processes, and technologies.
Experience working in a customer-facing environment.
Experience maintaining customer master data or supporting customer onboarding processes.
Knowledge of healthcare industry practices and regulations.
Experience with ERP systems, including SAP or JD Edwards (JDE).
Experience using Customer Relationship Management (CRM) tools.
Bilingual or multilingual communication skills.
Demonstrated ability to work accurately and efficiently in a high-volume operational environment.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Skills

Data entry
Customer service
Customer operations
Administrative
Attention to detail
Accuracy
Communication
Interpersonal skills
Problem-solving
Priority management
Fast-paced environment adaptability
Data management principles
Data quality
Data governance concepts
Microsoft Office Suite (Excel, Word, Outlook)
System learning
Process learning
Technology adaptability
Customer-facing experience
Customer master data maintenance
Customer onboarding support
Healthcare industry knowledge
Regulatory knowledge
ERP systems (SAP, JD Edwards)
CRM tools
Bilingual/multilingual communication
High-volume operational environment proficiency

Location

Work Type

Flexible workplace policy with required minimum days onsite

Experience Level

1-2 years of experience

Education Level

High school diploma or equivalent

Salary/Compensations

$43,000 - $59,400 annually

Benefits

Medical coverage
Dental coverage
Basic life insurance
Accident insurance
Short-term disability insurance
Long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off (20-35 days based on service length)
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

About the Company

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives.
Together, our community is driven by a culture of courage, trust, and collaboration.
Every individual is empowered to take ownership and make a meaningful impact.
We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Equal Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations: Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice: Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.