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About the Role

The Security Support Manager (SSM) is responsible for coordinating the delivery of MSI’s cybersecurity services as contracted with specific customers in New York City. This role oversees the security operation of the network in collaboration with Motorola Solutions’ Security Operation Center (SOC) and the Threat Intelligence Team to provide the highest level of system protection and threat management. The SSM is the primary Motorola Solutions interface to the customer Network Security Team.

Responsibilities

Create, track, and update release plans for security updates.
Develop Methods of Procedure (MOP), plan/schedule, and oversee the execution of Motorola Solutions patches on the Motorola Solutions equipment covered under contract.
Develop MOPs, plan/schedule, and oversee the execution for third-party software patches as related to the third-party systems covered under the contract.
Track the impact of security updates and patches on existing hardware.
Manage configuration of firewalls and logging servers.
Identify network vulnerabilities and abnormal activity.
Perform advanced behavioral analytics for internal data theft and extrication.
Ensure the Customer Hub portal is updated and current concerning security-related items.
Act as the primary interface to NY City Agencies Network Security Team.
Coordinate with the Field Service Operations Manager when resources are needed for work related to security.
Monthly generation of a Security Report and meeting with customer Network Security representatives.
Maintain and implement the MSI/Customer Security Escalation Process.
Collaborate with the System Manager on the status and management of day-to-day activities.

Requirements

The candidate will be required to obtain Network + and Security + Certifications within the first year of employment with Motorola Solutions.
3+ years of experience in a services business, displaying an understanding of the principles of service operations and customer support.
3+ years of program management experience, including customer-facing experience.
Highly conversant in cyber security principles, including security patching, security monitoring activities, and threat intelligence concepts.
Drive and/or conduct Secure Design Reviews and Threat Assessments
Support the development of Risk Assessment and Mitigation Strategies
Vulnerability reporting and response communications
Support cybersecurity Incident Response and Crisis Management Processes/Activities
Maintain awareness of Cybersecurity industry and technology trends and drive these into the organization
Ability to develop relationships and collaborate with customer Network Security teams and MSI internal cybersecurity organizations
Experience directly working with end-user customers
Excellent communication skills and the ability to present complex topics to non-technical audiences
The ability to present confidently and persuasively to internal and external customers
3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Cyber Security, Security Support, Public Safety, Engineering, Networking equipment or Military experience.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to obtain background clearance as required by government customers.

Skills

cyber security principles
security patching
security monitoring activities
threat intelligence concepts
Secure Design Reviews
Threat Assessments
Risk Assessment
Mitigation Strategies
Vulnerability reporting
response communications
cybersecurity Incident Response
Crisis Management Processes/Activities
Cybersecurity industry and technology trends
Network +
Security +

Location

New York City
5 boroughs of New York City

Work Type

Local travel is required
Position Type: Experienced

Experience Level

3+ years of experience in a services business
3+ years of program management experience
3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Cyber Security, Security Support, Public Safety, Engineering, Networking equipment or Military experience.

Education Level

Network + Certification
Security + Certification

Salary/Compensations

$90,000 - $115,000 USD

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

About the Company

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

Equal Opportunity

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.