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About the Role
Insight Housing's Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The Case Manager provides case management and housing stabilization services to homeless Veteran families, addressing housing barriers and increasing housing stability.
Responsibilities
- Coordinate SSVF client intake process, including initial assessment and eligibility determination.
- Create and maintain new client files electronically.
- Provide street and venue-based outreach to homeless Veterans.
- Maintain an assigned client caseload.
- Provide intensive housing and vocational case management to Veterans and their families.
- Conduct home visits as assigned.
- Involve clients in the design and delivery of supportive services.
- Collaborate with the Housing Specialist to maintain positive landlord relationships.
- Develop individual budgets and service plans with each Veteran client.
- Provide service coordination and linkage for Veteran Services Enrollment, crisis intervention, vocational and employment assistance, health and dental services, income support and benefits, substance abuse treatments, mental health services, and consumer and family involvement.
- Conduct weekly meetings with participants to discuss goals, money management, and employment/education.
- Assist participants in retaining housing and maximizing independence through linkage and referral to community services.
- Provide crisis intervention as needed.
- Maintain and secure comprehensive case files and submit programmatic reports.
- Provide information and recommendations to the Program Manager for program evaluation and modification.
- Co-facilitate housing clinics, groups, and other HCMT activities.
- Maintain HMIS database records, including client intakes, program entry, and program exit within 24 hours of service delivery.
- Adhere to laws regarding confidentiality and reporting requirements, maintaining knowledge of HIPAA certification standards.
- Participate in promoting a safe, healthy, and clean working environment.
- Attend and participate in all assigned meetings and trainings.
- Complete and submit timesheets accurately and in a timely manner.
- Work within the framework of Insight Housing’s Code of Conduct.
- Perform other tasks as assigned.
Requirements
- High school diploma required.
- Ability to complete CPR/First Aid Training.
- 1 year of experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse, or other social issues is required.
- Proficient in computer use and Microsoft Office suite (Word, Excel, Outlook, TEAMS).
- Commitment to serving individuals experiencing homelessness.
- Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
- Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
- Ability to provide good customer service.
- Ability to communicate effectively and maintain a calm demeanor in stressful situations.
- Capable of working independently and as part of a team.
- Excellent written and oral communication skills.
- Excellent interpersonal and crisis intervention skills with a can-do and flexible attitude.
- Ability to work well under high pressure.
- Ability to maintain professional conduct, attitude, and appearance at all times.
- Must be able to receive and maintain criminal records clearance.
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
Skills
- Translatable military experience
- Relevant internship experience
- Volunteer experience
- Administrative experience
- Prior customer service experience
- Mentorship experience
- Extensive documentation experience
- Experience providing life training skills
- Eligibility advisement experience in military
- Homeless Management Information System (HMIS) experience a plus
- Excellent written communication skills
- Excellent oral communication skills
- Excellent interpersonal skills
- Excellent crisis intervention skills
Location
- Bay Area
Work Type
- Full-time
Experience Level
- 1 year experience providing direct support services
Education Level
- High school diploma required
- Bachelor’s degree in Social Services or related field a plus
Salary/Compensations
- $28.32-$30.02 DOEE
Benefits
- Free Dental & Vision
- 19 Paid Holidays- Including 3 Mental Health Days
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- Affordable Health Insurance, including a free healthcare option for employees
- 50% coverage paid by employer for dependents (vision, dental, health)
About the Company
- For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own.
- We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County.
- We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions.
Equal Opportunity
- Insight Housing is an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.