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About the Role

Caseware is seeking a Product Analyst, Data Platform and Analytics to join their Product Organization. This role is critical in advancing a metric-driven culture and will work closely with various teams to define success metrics, build analytical frameworks, and ensure data-driven decision-making in product development.

Responsibilities

Analyze product and customer data from multiple sources to uncover trends in adoption, retention, and engagement.
Define, track, and report on key metrics such as NPS, ARR per user, active users, and firm engagement.
Build dashboards and scalable reporting that unify data across systems and make insights accessible.
Work with incomplete, inconsistent, and less structured data, applying creative problem-solving.
Partner with Product Managers to validate hypotheses, measure feature performance, and guide prioritization.
Collaborate with Finance to connect product usage with revenue outcomes.
Support the Commercial team and Market Leaders with insights for go-to-market strategy, customer engagement, and regional performance.
Act as a data advocate ensuring that insights drive decision-making across teams.

Requirements

3+ years of experience in product, business, or data analytics.
Strong background in data mining, quantitative analysis, and problem solving.
Proficiency in SQL and a scripting language (Python or R) for data wrangling and analysis and working with APIs.
Experience with BI and visualization tools such as Power BI (Microsoft Fabric a plus).
Exposure to product analytics and feedback platforms such as Pendo.
Experience working with data platform or engineering teams to improve pipelines and data quality.
Self-starter who thrives in ambiguous environments, with strong communication and data storytelling skills.
A passion for data-driven decision-making and a commitment to continuous learning and improvement.
Successful completion of a background check through Certn.co (Identity Verification and Criminal Record Check; Soft Credit Check for Executives and Senior Managers). Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co.

Skills

Product Analytics
Data Platform
Analytics
SQL
Python
R
APIs
Power BI
Microsoft Fabric
Pendo
Data Mining
Quantitative Analysis
Problem Solving
Data Storytelling

Location

Toronto, ON

Work Type

Hybrid
Full-time
Permanent

Experience Level

3+ years

Salary/Compensations

$108,000 CAD - $112,000 CAD per year

Benefits

Discretionary bonus
Commission
Health insurance
Retirement plans
Flexible work options
Generous time-off policies

About the Company

Caseware is a Canadian Fintech company with over 30 years of experience in the global audit and accounting software industry, serving over 500,000 users in 130 countries.
The company is at the forefront of transforming the audit and assurance profession with world-class tools.
Caseware's cutting-edge software products are designed for accounting firms, corporations, and governments.
With a recent strategic investment from Hg Capital in 2020, Caseware is in its next major growth phase.
Caseware's core value is 'Many Voices, One Team', emphasizing diversity, equity, and inclusion.

Equal Opportunity

Caseware is dedicated to building teams as diverse as our customers in an equitable and inclusive way.
We welcome and encourage candidates of all backgrounds to apply.
Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.