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About the Role
The Club is looking for a Full-Time Team Lead with open availability to work within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety. The role involves coordinating administrative and operational activities, performing bartender, concierge, and customer service duties, and possessing proficient knowledge of operational policies and procedures.
Responsibilities
- Interacting with airline/airport passengers via a premier clubroom/bar environment
- Responsible for coordination of assigned team members in accordance with the Company's policies and applicable laws
- Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
- Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
- Meeting customer and passenger needs through communication and courteous customer service skills
- Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
- Verifying and/or performing daily inventory count
- Maintaining a thorough knowledge of all required regulatory agency requirements
- Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
- Possessing basic working knowledge of alcoholic beverages
- Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
- Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
- Completing paperwork related to daily liquor usage/inventory/orders
- Performing administrative tasks as required
Requirements
- Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification
- Must be able to stand during scheduled shift
- Ability to handle the stress of a fast-paced work shift up to ten (10) hours
- Ability to read and interpret basic documents, and comply with all company policies and procedures
- Motivate assigned team members to achieve desired results
- Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
- Must be able to lift 40 pounds, 40 inches high without the aid of another person
- Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
- Personal appearance and grooming that will present a favorable corporate and customer image
- Must be able to pass and obtain security background check and clearance to work in airport environment
- Report to work on a regular and timely basis
Skills
- Customer service
- Communication
- Problem solving
- Bartending
- Concierge duties
- Alcohol management
- Food handling
- Inventory management
- Team motivation
Location
- Buffalo Niagara International Airport
Work Type
- Full-Time
Salary/Compensations
- $18.00 per hour
Benefits
- Medical Insurance (Health, Dental, Vision)
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
About the Company
- Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business.
- HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area!
- We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management.
- With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.
- Learn more about us at hph-us.com.
Equal Opportunity
- HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.