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About the Role
The Media Solutions Engineer 2 is a senior position responsible for supporting the design, implementation, and operation of Hallmark Media’s content management and supply chain systems. This role collaborates with both technical and business teams to automate workflows, integrate media systems, and ensure reliable content delivery to all consumer platforms.
Responsibilities
- Supports the development of solutions that utilize existing media systems to meet business requirements, identifying technological gaps and opportunities.
- Collaborates with the Media Services Solutions Team and other departments within Technical Operations, IT & Distribution, contributing to the execution of functional designs, including support of business partners automation at Comcast Technical Services and Amagi.
- Assists related teams in meeting infrastructure requirements and participates in leading support responses and escalations for system issues.
- Supports change control processes for all media systems, including coordinating outages, deployment windows, upgrades, and system installations.
- Contributes to quality assurance (QA) and testing efforts by assisting in the coordination, writing, and execution of test plans for software applications.
- Supports the development of system monitoring techniques and reporting methods to provide issue notifications, performance trends, and metrics for management.
- Addresses user requests and issues related to media management systems, directing users to appropriate support teams, or resolving issues directly when possible.
- Aids in training staff on systems and supports the development of application support strategies and coverage schedules.
- Utilizes project management methodologies, such as Agile, to organize tasks and ensure the delivery of projects that align with business needs.
- Participates in documenting and analyzing user stories/requirements, acceptance criteria, and success factors to ensure proposed solutions are effective.
Requirements
- Minimum of five years of experience in Media/Broadcast/Information technology and operations.
- Proven experience with SOAP/REST APIs and scripting languages & a willingness to expand these skills in integration workflows is essential.
- Proven experience in enterprise-level Media Asset Management systems.
- Basic understanding in video production/post-production technologies, workflows, and systems such as Helmut PAM, Adobe Suite, Amberfin, AWS Media Convert and Telestream Vantage.
- Prior experience in Windows and Linux Server Administration.
- Basic knowledge of relational databases.
- Understanding of storage systems, including Cloud, SAN, NAS, and LTO.
- Basic knowledge of networking principles, including TCP/UDP protocols.
- System thinkers who understand not only how a code works and looks but also how it fits into the larger ecosystem of services.
- Self-starter who exhibits ownership on assigned tasks and who will push for solutions that solve immediate problems while building towards long-term goals.
- Strong attention to detail.
- Ability to build rapport with clients and manage expectations.
Skills
- SOAP/REST APIs
- Scripting languages
- Media Asset Management systems
- Video production/post-production technologies
- Helmut PAM
- Adobe Suite
- Amberfin
- AWS Media Convert
- Telestream Vantage
- Windows Server Administration
- Linux Server Administration
- Relational databases
- Cloud storage
- SAN storage
- NAS storage
- LTO storage
- Networking principles
- TCP/UDP protocols
- Agile methodologies
Experience Level
- Senior
Salary/Compensations
- $98,500-$133,100
About the Company
- Hallmark Media is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.