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About the Role
Support Fooda events in a variety of capacities, including onsite setup, teardown, cleaning, problem-solving, and ensuring high-quality customer experience. Serve as backup cashier and perform driver responsibilities for equipment and food delivery. Gain competency with Fooda's technology and standard operations procedures. Problem-solve for issues such as incorrect orders, late deliveries, or technical issues with the POS system and menu boards. Conduct onsite promotions and provide customer service. Facilitate audits and escalate issues to the Operations Manager when necessary. Critical hours are over lunch (10 am – 2 pm), but responsibilities may span 8 am-4 pm.
Responsibilities
- Be onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience
- Serve as back-up cashier at Fooda Cafés
- Driver responsibilities, delivering equipment and food to Fooda sites
- Gain competency with Fooda’s technology and standard operations procedures
- Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
- Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
- Conduct onsite Fooda promotions and mobile app coaching
- Provide real-time onsite customer service to resolve issues promptly directly with the consumer
- Facilitate audits of restaurant event set-up to ensure consistency and high quality
- Escalate issues to Operations Manager when necessary
Requirements
- Love building relationships with customers and enjoy customer service
- Friendly, high energy and love interacting with other people
- Savvy with technology and comfortable in a fast-paced start-up
- Resourceful, exhibit grace under pressure, and capable of finding solutions
- Strong communicator and self-starter
- Organized and detail oriented
- Knows the local territory and gets around efficiently in their own car
- Looking for a steady part-time job (between 5 - 25 hours per week) during regular business hours and value flexibility
- Prior catering or serving experience strongly preferred
- Must be authorized to work in the United States on a full-time basis
Skills
- Customer service
- Technology savvy
- Problem-solving
- Communication
- Organization
- Detail-oriented
- Local territory knowledge
- Driving
Location
- Chicago
Work Type
- Part-time
- Flexible schedule
Experience Level
- Part-time (5-25 hours per week)
Benefits
- Competitive wages
- Paid time off
- Flexible part-time schedule (20 – 25 hours per week)
- 401k Retirement Savings Plan with company match
- Pre-tax commuter expense benefit
- Long-term opportunities for advancement within Fooda
- Networking opportunities for work or career with local restaurants
- A fulfilling, challenging work experience
- Free food
About the Company
- Fooda pioneered the concept of rotating popup restaurants inside offices.
- Operate in 60 cities with over 100 million meals served and continue to grow rapidly.
- Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more.
- Believe a workplace food program should be something employees love and look forward to every day.