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About the Role

The Thrift Store Associate consistently delivers strong sales and service results, ensuring the store is properly staffed, team members are on task, and shelves are clean, organized, and well-stocked. This is a hands-on, mission-driven role focused on results, reliability, and teamwork, contributing directly to APA!'s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for thrift store operations.

Responsibilities

Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment.
Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative.
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program.
Help retain volunteers by offering encouragement, guidance, and feedback during shared work.
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager.
Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts.
Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support.
Support the front of house (FOH) team.
Assist customers in all aspects of service and create enhanced shopping experiences.
Ensure the store's optimal daily operation, including ensuring volunteers are assigned to the most urgent tasks and generally running the store per the store's standard operating procedures.
Maintain a professional attitude with sincerity and enthusiasm reflecting APA!'s commitment to our customers.
Greet donors and help them with their incoming donations.
Resolve customer complaints in a fair and impartial matter referring all unsettled disputes to the Store Manager.
Answer the phone and be friendly and helpful to all incoming phone calls.
Be knowledgeable of and perform sales support functions related to point-of-sale procedures.
Adhere to work schedule set by the Store Manager.
Perform daily administrative/clerical functions of store operations and cash transactions.
Maintain the general appearance of stores and premises according to APA! Thrift standards.
Assist the Store Manager with the overall operation of the retail store.
Open and close the store as necessary.
Act as the manager on duty in the event that a managerial decision needs to be made relating to pricing, urgent maintenance issues, etc.
Engage and drive new and existing volunteers to the store.
Use APA! Volunteer software such as Better Impact and Airtable to engage volunteers.
Touch base with volunteers on a regular basis (once every two weeks).
Create a recognition program for store volunteers.
Use events such at Second Chance Saturdays to recruit new volunteers.
Ensure there is current signage in store for volunteers to sign up.
Work with the Store Manager on incentive ideas the store can roll out for volunteer engagement.
Demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills.
Attend and participate in all required training sessions and meetings.
Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues.
Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis.
React to change productively and perform other related duties as assigned.
Work evenings, weekends, and holidays as needed.
Work in a high-volume, fast-paced, high-stress environment.
Work autonomously when given goals and deadlines.

Requirements

Retail and/or customer service experience preferred.
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Self-starter, able to work independently and as part of a team and must have good time management skills.
Committed to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion, and cultural values: Humble, Hungry, Smart.
Commitment to APA!'s customer experience expectations.
Passion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission.
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles.
Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members.
Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials.
Self-starter with strong time management; able to work independently and collaboratively.
Excellent interpersonal skills; maintains a calm and professional presence in all situations.
Strong attention to detail and high standards for quality.
Adaptable to change and able to perform related duties as needed.
Dedicated to delivering an exceptional and inclusive customer experience.
Must be able to routinely stack, lift, and sort boxes and individual donations which may be up to or over 50 lbs.
Must be able to access merchandise, tools, and other necessary items in places that may be out of reach from a standing or sitting position.
Can be on the sales floor providing active service for an entire 8 or 10-hour shift.
If reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

Skills

Communication Skills
Reasoning Ability
Time Management
Customer Service
Sales Support
Volunteer Engagement
Interpersonal Skills
Attention to Detail
Adaptability

Location

Oltorf Thrift 1409 West Oltorf Street Austin, TX 78704
Round Rock Thrift 913 N IH-35, Round Rock, TX, 78664
Burnet Thrift 5801 Burnet Road Austin, TX 78756
51st Thrift 5102 Clarkson Ave Austin, TX 78751
Pflugerville Thrift: 15803 Windermere Dr. Pflugerville, TX 78660
William Cannon: 500 W William Cannon Dr #434, Austin, TX 78745
San Marcos: 302 University Dr B, San Marcos, TX 78666
TLAC: 1156 W Cesar Chavez St, Austin, TX 78703
May travel to other locations as needed

Work Type

Part-time
Non-exempt (hourly)
Onsite

Experience Level

Entry Level

Benefits

Access to an Employee Assistance Program
Discounted Perks Programs
Fully subsidized Pet Insurance
Time off incentives

About the Company

Austin Pets Alive! (APA!) is one of Austin’s most dynamic and best-loved nonprofits, leading the no-kill movement nationally and considered a national thought leader in animal welfare.
APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s at-risk shelter pets and assisting other communities in saving homeless animals.
The organization is distinguished by its scrappy, grassroots, non-traditional, community-based animal rescue work.
APA! continues to innovate best practices to save lives and teaches its lifesaving model through American Pets Alive!, its national division.
In 2020, AmPA! began the Human Animal Support Services (HASS) project, a collaborative movement of over 10,000 animal welfare professionals working in nearly 1,900 organizations, building community-focused animal services that better meet the needs of people and pets.
APA! Thrift began in May 2017 with its first location on Burnet Road and has since expanded across Central Texas, with additional stores on Oltorf, 51st Street, Round Rock, and Pflugerville.
APA! Thrift stores sell high-quality new and gently used items at affordable prices.
Hays County Pets Alive! is a locally led and operated initiative launched by Austin Pets Alive!, to save more lives and expand pet support services across Hays County.
The new Hays County thrift store will combine APA!’s successful thrift model with a community-focused mission to support pets and the people who love them.

Equal Opportunity

Austin Pets Alive! is an equal employment opportunity employer and values having staff who come from communities most impacted by the issues we engage on.
We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.
APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.