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About the Role
To interact with all leads and turn them into residents through independent judgment and professional selling skills, while maintaining a positive image of the entity and its mission, vision, and values.
Responsibilities
- Maintains and actively promotes effective communication with all individuals.
- Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
- Responsible for on-call services, as assigned.
- Functions as primary contact for the sales of Assisted Living and Memory Care at the community to professional referral sources, phone and web inquiries, as well as, walk-in visitors to drive occupancy.
- Follows through on curated plans with outside clinical sources to increase professional referrals.
- Discovers the needs of each prospective resident and their families finding the appropriate solutions to those needs by articulating the benefits and value of the community.
- Conducts appropriate and proactive follow up activities in an effort to facilitate positive, trusting and valuable relationships, with objection handling resulting in favorable outcomes.
- Documents all planned and completed marketing activities in a provided CRM on a daily basis.
- Collaborate with Sr VP of Sales, to strategize and develop creative programs to identify and connect with other stake holders, in order maintain and nurture those relationships.
- Exercise independent judgment, where needed, to manage common buyer objections raised by prospects and know how to overcome them.
- Be familiar with and know how to use the various methods of closing to achieve the desired result and customer service.
- Follow required procedures in completing all applications and/or contracts for residency.
- Performs other duties, as assigned.
Requirements
- Bachelor’s Degree in Business Administration, Sales, Marketing, or related field; or equivalent experience.
- Three (3) years sales and marketing experience.
- On-site experience in an Assisted Living or Memory Care community preferred.
- Successful sales experience in a senior living or closely related industry.
- Commitment to quality outcomes and services for all individuals.
- Ability to relate well to all individuals.
- Ability to maintain and protect the confidentiality of information.
- Ability to exercise independent judgment and make sound decisions.
- Ability to adapt to change.
Experience Level
- Three (3) years sales and marketing experience
Education Level
- Bachelor’s Degree in Business Administration, Sales, Marketing, or related field; or equivalent experience.