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About the Role
The OGP Applications Engineer plays a crucial role in providing technical support for customers and channel partners and promoting QVI's products. This position involves the creation of customer reports and the execution of product demonstrations to enhance the visibility of the company's offerings. The Applications Engineer is responsible for delivering customer and channel partner training, offering valuable insights and assistance. Furthermore, this role includes providing technical support to existing customers, and addressing inquiries and concerns promptly. The Applications Engineer also serves as the voice of the customer (VOC) by providing essential feedback to the hardware and software engineering teams, contributing to the continuous improvement of the company's products.
Responsibilities
- Analyze customer requirements to determine the best hardware and software solutions based on supplied parts, drawings, budget, and other pertinent information, considering accuracy, repeatability, cost, environment, productivity, data analysis, and connectivity.
- Prepare detailed application studies showing measurement results on customer parts, including detailed gage repeatability and reproducibility studies in accordance with national quality standards and using industry standard statistical process control (SPC) methods.
- Demonstrate sophisticated coordinate measurement systems (manual, semi-automatic, or fully automatic, including optical comparators, video measuring systems, laser scanning systems, and multi-sensor measuring systems) for prospective customers.
- Participate in regional and national trade shows, including installation, set-up, dismantling of exhibits, equipment demonstrations, and networking.
- Conduct training sessions for customers covering system use, operation, programming concepts, and data analysis, which may be at the corporate facility or customer site.
- Provide after-sales support to customers via telephone and on-site visits to ensure maximum benefit from the equipment.
Requirements
- Four-year college degree in an engineering or quality related discipline, or a two-year degree in the same field with equivalent experience.
- Working knowledge of blueprint reading, and dimensioning and tolerance standards (ASME Y14.5).
- Ability to work within a fast-paced, deadline-driven, multi-discipline environment.
- Excellent interpersonal skills.
- Excellent written and verbal communication skills.
- Working knowledge of the Microsoft Windows environment and the Microsoft Office suite.
- Experience with quality reliability concepts or computer numerical control programming is helpful.
- Willingness to travel 25-50% of the time.
- Ability to sit for extended periods in an office setting and use standard computer equipment.
- Ability to lift, carry, and move up to 25 pounds unassisted, occasionally, when setting up trade shows.
- Preparedness for up to 25% travel, which may involve sitting for extended periods during transportation and navigating throughout travel locations.
Skills
- Blueprint reading
- Dimensioning and tolerance standards (ASME Y14.5)
- Microsoft Windows environment
- Microsoft Office suite
- Quality reliability concepts (helpful)
- Computer numerical control programming (helpful)
Location
- Rochester, NY
Work Type
- On-Site
- Full-time
Experience Level
- Based on experience
Education Level
- Four-year college degree in an engineering or quality related discipline
- Two-year degree in an engineering or quality related discipline with equivalent experience
Salary/Compensations
- $63,000-$68,000 annually
Benefits
- Free Individual Healthcare (97-100% employer-paid premiums on HDHP)
- 100% employer-paid Short-Term and Long-Term Disability Insurance
- Fully employer-paid life insurance policy
- 3+ Weeks of PTO (vacation, sick, personal)
- Additional PTO after 5-year and 10-year anniversaries
- 10 Paid Holidays
- $7,000 Annual Tuition Reimbursement
- Dependent Scholarships
- 5% 401(k) Match
- Annual Bonuses (for non-commission roles)
- $1,500 Referral Rewards
- Free on-site electric vehicle charging stations
- Cash reimbursement toward buying a qualified EV
About the Company
- Quality Vision International Inc. is a company that invests in its employees' health, future, and family.
Equal Opportunity
- Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.