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About the Role
The Chart Desktop Management LPN is a full-time, remote clinical support position responsible for the daily ownership, monitoring, management, follow-up, and timely closure of assigned AthenaOne provider staff buckets and clinical desktop work. This role serves as a centralized clinical resource for provider-directed results, patient communications, portal messages, referrals, orders, clinical documents, and other work routed to assigned provider staff buckets, prioritizing and addressing time-sensitive items. The position will actively participate in developing and refining workflows and processes for this newly created role, collaborating with clinical teams to allow on-site staff to focus on direct patient care.
Responsibilities
- Maintains primary responsibility and accountability for assigned AthenaOne provider staff buckets and clinical desktop work.
- Continuously monitors assigned work queues and prioritizes items according to clinical urgency, patient-safety considerations, established timelines, provider direction, and organizational workflows.
- Reviews and manages clinical messages, provider-directed results, patient communications, portal messages, incoming clinical documents, referrals, orders, and other work routed to assigned provider staff buckets.
- Completes appropriate follow-up or routes items to the provider, registered nurse, triage team, or another appropriate team member when additional review, nursing assessment, direction, or action is required.
- Follows established protocols for abnormal or critical results, promptly escalating findings to the appropriate licensed provider or registered nurse and confirming that timely follow-up occurs.
- Communicates provider-directed test results, care instructions, follow-up testing, referrals, and other clinical information to patients in accordance with provider direction, approved protocols, organizational policy, and LPN scope of practice.
- Documents patient outreach, clinical communications, provider instructions, unsuccessful contact attempts, and follow-up actions accurately and promptly in the electronic health record.
- Tracks unresolved, pending, overdue, aging, or incomplete clinical items through completion and performs the follow-up or escalation necessary to reduce the risk of missed or delayed care.
- Recognizes patient messages involving new or worsening symptoms or other concerns requiring nursing assessment and routes those messages to the established triage workflow.
- Immediately escalates urgent or potentially emergent concerns to an available provider, registered nurse, clinical leader, or emergency service in accordance with organizational protocols.
- Coordinates provider-directed follow-up related to referrals, specialist recommendations, laboratory testing, diagnostic imaging, hospital or emergency department records, and other continuity-of-care needs.
- Reviews and follows up on referral- and order-related desktop items to support timely processing, patient communication, and completion.
- Provides patient education related to provider-directed care plans, testing, and follow-up recommendations within LPN scope of practice.
- Maintains awareness of provider schedules, absences, and covering-provider arrangements to ensure time-sensitive information is directed to an available provider.
- Collaborates with the Nurse Manager, providers, registered nurses, triage staff, referral staff, and on-site clinical teams to resolve clinical desktop work requiring additional information, assessment, direction, or follow-up.
- Communicates significant backlogs, aging items, recurring routing concerns, barriers to completion, or patient-safety concerns to the Nurse Manager promptly.
- Provides updates regarding the status of assigned provider staff buckets, including unresolved work, aging items, and issues affecting timely completion.
- Participates in developing and refining the responsibilities, processes, and performance measures for this newly created position.
- Identifies recurring workflow or routing problems and recommends improvements related to AthenaOne desktop management, message routing, clinical follow-up, and closure of outstanding items.
- Maintains reliable availability, productivity, and responsiveness throughout assigned remote work hours.
- Protects patient confidentiality and complies with HIPAA, organizational privacy and security requirements, and remote-work expectations.
- Uses only organization-approved equipment, systems, communication methods, and secure remote-access processes.
- Follows all applicable agency, state, and federal policies, procedures, professional standards, and regulatory requirements.
Requirements
- Current, unrestricted Licensed Practical Nurse license valid in the State of New Hampshire.
- Graduate of an accredited practical nursing program.
- Experience using an electronic health record system.
- Ability to recognize urgent, emergent, abnormal, or time-sensitive concerns and escalate them appropriately.
- Strong clinical documentation, organization, communication, and follow-through skills.
- Ability to independently organize and manage a high volume of electronic clinical work involving multiple providers and care teams.
- Ability to work effectively and collaboratively in a remote environment.
- Maintains a private, secure, and HIPAA-compliant workspace.
- Maintains reliable high-speed internet access sufficient to support the organization’s electronic health record and communication systems.
- Remains actively available and responsive during assigned work hours.
- Complies with organizational requirements for remote access, information security, productivity, attendance, and communication.
- Reports technology, access, workflow, or connectivity concerns promptly.
- Understands that remote-work arrangements may be modified based on organizational needs, performance, security requirements, or operational considerations.
- Ability to remain seated and work at a computer for extended periods.
- Ability to communicate by telephone, video, secure messaging, and electronic health record systems.
- Ability to read and interpret clinical documentation, electronic communications, and provider instructions.
- Ability to perform repetitive keyboarding and computer-based tasks throughout the workday.
Skills
- Knowledge of professional LPN standards and scope of practice.
- Ability to work within established protocols, provider direction, and appropriate clinical supervision.
- Ability to distinguish routine clinical work from matters requiring registered nursing assessment, provider review, formal triage, or immediate escalation.
- Strong attention to detail and commitment to accurate, timely documentation.
- Ability to monitor multiple work queues and track assigned items through final resolution.
- Ability to recognize workflow breakdowns, recurring routing problems, and risks associated with unresolved clinical work.
- Strong written, verbal, telephone, and electronic communication skills.
- Ability to work independently while remaining accessible, responsive, and accountable to the Nurse Manager.
- Willingness to help develop, test, and improve workflows for a newly established position.
- Proficiency with computers, electronic health records, secure messaging, Microsoft applications, and remote communication platforms.
- Experience in ambulatory care, primary care, community health, or a federally qualified health center.
- Previous experience with AthenaOne.
- Experience managing provider desktops, clinical inboxes, patient messages, results, referrals, or orders.
- Experience supporting multiple providers or clinical care teams.
Location
- Remote
Work Type
- Full-Time
- Remote
Experience Level
- Minimum of [two] years of clinical nursing experience preferred.
Education Level
- Graduate of an accredited practical nursing program.