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About the Role
The Communications team at Whatnot works across all areas of the business to shape and protect external and internal perceptions. This role will support product communications efforts and broader consumer communications, helping to bring Whatnot’s product innovation to life for sellers, buyers, media, and the industry. You will develop clear, compelling messaging, support product launches and media engagement, and communicate directly with the seller community.
Responsibilities
- Develop and execute communications plans for new products and features, translating complex product updates into clear, compelling stories for sellers, buyers, and external audiences.
- Partner with Product, Community, and Account Management teams to build awareness and understanding of tools that help sellers grow their businesses.
- Stay closely connected to the product roadmap and identify opportunities to bring Whatnot’s innovation story to life.
- Develop messaging, launch materials, seller communications, and PR moments that show how our products are improving the live shopping experience.
- Build relationships with reporters covering AI, technology, commerce, and business.
- Develop timely pitches and product launch narratives that show how Whatnot uses AI to improve discovery, personalization, and seller tools while keeping human connection at the center of commerce.
Requirements
- 6+ years of communications experience, ideally with exposure to product communications.
- Strong writing and storytelling skills, with the ability to turn complex product updates into clear, compelling communications for different audiences.
- A customer-first mindset and strong judgment about what customers need to know, why it matters to them, and how best to communicate it.
- The ability to move quickly and execute high-quality work in a fast-paced environment, balancing multiple projects and shifting priorities.
- Strong cross-functional skills, with experience working closely with partners across Product, Marketing, Community, Account Management, or similar teams to bring launches and communications programs to life.
- Strong project management and attention to detail, with the ability to keep multiple workstreams organized and moving forward.
- Experience supporting product launches, including developing messaging, communications materials, and plans across multiple channels.
- New media and traditional media relations experience, including identifying relevant story angles, developing pitches, and working with reporters.
- Comfort operating with ambiguity, taking initiative, and figuring out what needs to happen next without waiting for perfect direction.
- Experience at a high-growth startup, marketplace, ecommerce company, or consumer technology platform is a plus.
Skills
- Product communications
- Consumer communications
- Writing
- Storytelling
- Messaging development
- Product launch support
- Media relations
- Cross-functional collaboration
- Project management
- Attention to detail
- Customer-first mindset
- Working with reporters
- Developing pitches
- Developing narratives
Location
- Remote
- Los Angeles
- San Francisco
- New York City
Work Type
- Remote
- Co-located team
Experience Level
- 6+ years of communications experience
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work
About the Company
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
- The people here are shaping how an entirely new industry develops.
- We are a remote co-located team, inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
- We move fast, stay close to our users, and focus on the work that drives the most impact.
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- Join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is proud to be an Equal Opportunity Employer.
- We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
- We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.