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About the Role
This role supports the Consumer Lending Business Unit through proactive operational oversight, operational change development and deployment, and continual process improvement. Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within project management methodologies, with a focus on continuous improvement.
Responsibilities
- Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities
- Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
- Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
- Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
Requirements
- 1-3 Years Change Management Experience
- Medium to Advanced Excel Proficiency
- Medium to Advanced Power Point Proficiency
- Advanced Communication Proficiency
- FDIC laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills
- Critical Thinking
- Customer and Client Focus
- Decision Making
- Problem Solving
- Risk Management
- Adaptability
- Attention to Detail
- Collaboration
- Issue Management
- Analytical Thinking
- Oral Communications
- Presentation Skills
Location
- Laguna Niguel, CA
- San Francisco, CA
- Westlake Village, CA
- Boston, MA
- New York, NY
Work Type
- Onsite
- 40 hours per week
- 1st shift
Experience Level
- 3-5 Years Home Lending Support or Execution Experience
Education Level
- Bachelor’s Degree or equivalent work experience
Salary/Compensations
- $72,500.00 - $105,100.00 annualized salary
Benefits
- Discretionary incentive eligible
- Eligible to participate in the annual discretionary plan
- Industry-leading benefits
- Access to paid time off
- Resources and support
About the Company
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
- We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
- Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
- We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
- This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
- We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
- These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
- Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
- Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
- At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
- Join us!
Equal Opportunity
- For Internal Employees- Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.