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About the Role

The Direct to Consumer (DTC) Sales Associate is responsible for selling healthcare-related products through various channels, including calls and chat interactions. This role involves assessing customer needs, presenting Medicare Advantage, Medicare Supplement, Prescription Drug Plan, Dental, and Ancillary solutions, and potentially enrolling members while ensuring accurate documentation. The associate will also develop sales opportunities, manage sales programs, and meet or exceed sales quotas in a fast-paced, performance-driven environment.

Responsibilities

• Sell healthcare-related products through inbound and outbound calls, chat interactions, and other technology-enabled channels.
• Conduct consultative needs assessments to understand prospective members' needs.
• Position Medicare Advantage, Medicare Supplement, Prescription Drug Plan, Dental, and Ancillary solutions.
• Enroll recipients telephonically and complete required documentation.
• Develop sales opportunities through leads, referrals, and business partner referrals.
• Maintain sales programs within an assigned territory.
• Generate leads, qualify prospects, close sales, and meet or exceed sales quotas.
• Leverage CRM, sales, telephony, and AI-supported tools to guide customer conversations.
• Communicate information accurately and timely.
• Track sales activity and results.
• Adhere to CMS and HCSC compliance standards.
• Attend sales and department meetings.
• Apply professional knowledge to provide guidance, insight, and exceptional customer service.

Requirements

• Maintain an active Health, Accident & (Life preferred) resident license, or acquire license within 90 days.
• Cable broadband or Fiber Optic with internet speeds of at least 10 Mbps download and 5 Mbps upload.
• Capability to participate in on-site training and sales conferences which may necessitate overnight travel as determined by the business.
• Availability to work during the hours of 8am-8pm in your local time zone.
• Able to work weekends, holidays, evenings, and rotating shifts.
• Ability to work overtime as business requires.
• Licensed in at least one of the following states: AL, AZ, TN, TX, NM, PA.
• Sponsorship is not available.

Skills

• Direct-to-consumer sales experience
• Achieving and exceeding sales targets
• CRM tools
• Sales tools
• Telephony tools
• AI-supported tools

Location

• US only
• Remote
• Continental United States, excluding California, New York, Alaska, and Hawaii

Work Type

• Full-time
• Remote

Experience Level

• Minimum of 2 years of direct-to-consumer sales experience

Education Level

• Bachelors preferred

Salary/Compensations

• $19.13 - $34.17
• Eligible for sales incentive compensation (IC)
• Aligns with an annual incentive bonus plan

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

About the Company

• At HCSC, our employees are the cornerstone of our business and the foundation to our success.
• We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
• Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Equal Opportunity

• We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
• We are a drug-free and smoke-free workplace.
• Employment may be contingent upon successful completion of drug screening in accordance with applicable law.