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About the Role
WSA - Wonderful Sound for All is seeking a Customer Service Representative to join their team. This role is crucial in helping unlock human potential by restoring hearing for millions globally. The representative will provide exceptional support to B2B clients, manage inquiries, and ensure a seamless customer experience.
Responsibilities
- Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls.
- Log all customer interactions accurately in the Salesforce CRM system.
- Cover topics such as product features, order placement, shipping, warranty, and stock availability.
- Troubleshoot and resolve customer issues, aiming for first-call resolution.
- Handle customer complaints with a solution-oriented mindset.
- Stay updated on products, processes, and industry knowledge through training.
- Demonstrate consistent attendance and adherence to your scheduled work hours.
- Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.
- Contribute to the success of the team by performing additional tasks as needed.
Requirements
- Proficient with customers over the phone, chat, and email.
- Meet performance metrics and targets.
- Prior experience in a high-volume customer service environment.
- Experience in a medical office or healthcare setting is highly preferred.
- Strong passion for delivering outstanding service with a “customer-first” mindset.
- Proven ability to build lasting relationships and foster customer loyalty.
- Self-driven and goal-oriented with a strong desire to contribute to both personal and team success.
- Clear and professional communication, both on the phone and in writing.
- Thrive in a dynamic environment and adapt to new tools, processes, and customer needs.
- Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting.
- Collaborative, with the ability to work seamlessly within a team to achieve collective goals.
Skills
- Customer Service
- Call Center Operations
- Phone Support
- Chat Support
- Email Support
- Salesforce CRM
- Product Knowledge
- Order Processing
- Shipping Logistics
- Warranty Claims
- Stock Availability Inquiries
- Issue Troubleshooting
- Complaint Resolution
- Time Management
- Teamwork
- Communication Skills
- Adaptability
Location
- Hauppauge, NY
- Iselin, NJ
Work Type
- Hybrid
- Full-time
Experience Level
- Experience in a high-volume call center or customer-facing role required.
- Prior experience in a high-volume customer service environment.
- Experience in a medical office or healthcare setting is highly preferred.
Education Level
- High school diploma or equivalent required
- Bachelor's degree a plus
About the Company
- WSA - Wonderful Sound for All is a global leader in the hearing aid industry.
- Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
- Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
Equal Opportunity
- The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.